PATIENT ADVOCATE

Location

Philadelphia, PA | United States

Job description

Responsibilities

Fairmount Behavioral Health Hospital provides comprehensive behavioral healthcare for children, adolescents, adults, and senior adults suffering from mental health and addictive illnesses.  Fairmount is a 239 bed, short-term, acute care hospital offering inpatient, partial and intensive outpatient hospitalization, as well as specialized treatment programs for chemical dependency.  Fairmount has an excellent reputation as an innovative hospital with caring, dedicated staff, experienced in the delivery of behavioral healthcare.  Located in the Roxborough section of Philadelphia, on a beautiful 27-acre campus, Fairmount is situated near the Wissahickon Valley Park, offering a beautiful, peaceful setting with all the conveniences of the city nearby. 

Fairmount Behavioral Health Hospital offers comprehensive benefits for the Patient Advocate position, such as:

• Challenging and rewarding work environment
• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• Generous Paid Time Off
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its Subsidiaries

Job Summary:

Under the direction of the CEO, Serves as the Patient Advocate for Fairmount Behavioral Health. The patient advocate will coordinate the investigation, resolution, documentation, and reporting of all grievances received from patients, guardians of family members, as appropriate, to complainants, staff, management, and leadership. The patient advocate collaborates with departmental leaders to ensure resolution of concerns presented.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice:

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: or 1-800-852-3449

JOB SPECIFICATIONS:

To perform this job successfully, an individual must be able to demonstrate competency in the criteria listed in this job description.  The specifications liste d below are representative of the knowledge, skill and ability to meet the minimum requirements for this position. Patient Advocate must demonstrate flexibility and adaptability to meet the needs of the department and hospital and meet with the patients.

Education: Master’s degree. Clinical, concentrations preferred.

Experience: Prefer 2 years working in Behavioral Health. Knowledge of patient advocate role and function.

Licensure/Certification: None

Knowledge: Knowledge of and skills working with different departments within Fairmount. Knowledge of patient advocate and its importance within the facility.

Environmental Conditions: General office environment and office equipment.  Extensive use of computer and monitor.

Competencies/Trainings

Handle With Care, CPR, Verbal De-escalation, Age Specific Training, Therapeutic Boundaries, Hand Hygiene, Assessment and Prevention of Risk, Patient Observation Rounds, Therapeutic Milieu, Informed Consent, Infection Control, Patient Bathroom Competencies, Code of Conduct, Group Expectations, Fire Safety, All Safety Test, Clinical Staff Safety Test, any additional assignment assigned by the facility.

Environmental Conditions:

Exposure to psychiatric patients who may exhibit violent/aggressive behavior.  Potential for exposure to communicable diseases, blood and body fluids, and other hazardous waste.  General hospital environment.

Physical Requirements:

Ability to communicate verbally and in writing.  Physical agility to manage patients.  Push, pull, and lift up to 40 pounds.  Intermittent sitting, standing, walking, bending, and stooping.  Drug and alcohol free as evidenced by negative results of post-offer, pre-employment urine drug screen.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

This job description is not intended to be all-inclusive, and the employee will perform other reasonable business duties as assigned by the immediate supervisor and other management as required.  The Hospital reserves the right to revise or change job duties and responsibilities as the need arises.  The position does not constitute a written or implied contract of employment.

Job tags

Salary