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Location

Texas City, TX | United States

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Job description

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview
The Network and Security Operations Center provides 24x7 monitoring and response services for 9-1-1 Public Safety Answering Points (PSAP).
Job Description

Night Shift
For California Resident Applicants (8x5 Shift): Tuesday - Sunday, 10:00 pm - 6:30 am (Pacific Time)
For Applicants Residing Outside of California (4x10 Shift): Wednesday - Sunday, 6:00 pm to 430 am (Pacific Time)

Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).

Qualifications

• 1+ years of technical support experience in a customer-facing IT service organization
• Microsoft Windows OS (operating systems) support experience
• Remote or virtual machine support experience a plus
• Network fault monitoring dashboard experience
• Experience with endpoint administration for security, patch, or backup management
• Use of ServiceNow or Remedy for case and incident management
• Exceptional written and verbal communication skills
• Ability to remain level-headed and professional at all times
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

#LI-DB1
#LI-REMOTE

Basic Requirements

• Minimum of a high school diploma
• 1+ year of experience in Customer Service, Call Center, or Operations support
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Job tags

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Salary