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Location

Cumming, GA | United States

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Job description

Come work for the best! If you are interested in a career in the automotive industry. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients at Billy Howell Ford Lincoln. We set each team member up for success by providing comprehensive, highly-specialized training for each position within our organization, with complete on-the-job training and ongoing personal development. Billy Howell Ford Lincoln is currently seeking a part time employee to work with our vehicle rental department and provide customer service support for our vehicle service department. The ideal candidate will have previous rental car agency experience and possess excellent customer service / communication skills. Daily responsibilities will include answering incoming calls, scheduling rental / service appointments, completing rental agreements, maintaining rental fleet, and providing service with a smile. A valid drivers license and a clean driving record are a must. The schedule will be approx 25-28 hrs per week, working Thursday, Friday and Saturday. Please do not reply if this schedule will not work for you What We Offer

• Medical, Dental & Vision Insurance F/T
• 401K Plan
• Paid time off and vacation F/T
• Short/Long Term Disability
• Life Insurance
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Discounts on products and services

Responsibilities * Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of rentals are ready for usage.
• Inspect and process new inventory deliveries
• Schedule rental and service department appointments.
• Maintain Customer Happiness scores at or above company standards.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.

Qualifications* Organized and friendly personality

• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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