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Location

Kearneysville, WV | United States

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Job description

CSR / Service Dispatcher

Shenandoah Air Conditioning & Heating is a family-owned business proudly serving the residents and businesses of the Eastern Panhandle for almost 30 years. Our company strives to create a rewarding work environment for our staff and promises to deliver "peace of mind" by virtue of everything we do to make our customer's home as comfortable and healthy as it can be. If you are looking to get more out of your HVAC career and want to be a part of this growing team, apply today!

Why work for Shenandoah Air Conditioning & Heating?

• Highly competitive wages
• Comprehensive Benefits Package
• Medical Insurance
• 401k w/company match up to 4%
• Paid holidays
• Vacation
• Growth and advancement opportunities
• Great company culture and working environment

Hours: Monday - Friday; 8:00am - 4:00pm

Compensation: $18.00 - $20.00

Primary Job Function: To answer and direct incoming calls. Ensure that each customer contact is initiated in a friendly and courteous manner. Maintain customer database with current information. Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Assist in taking incoming customers calls and creating dispatch tickets as service calls are received. Process service invoices, time cards and warranty parts returns.

Required Qualifications:

• 2+ years experience in customer service
• Prior dispatching, project management, schedule coordinating experience preferred
• Experience in HVAC or similar trade preferred
• Strong computer skills
• Experience in reviewing documents for accuracy
• Ability to manage a multiple line phone system.
• Geographical knowledge of service area or map reading skills
• Ability to communicate effectively both verbally and in writing
• Ability to see what needs to be done, take charge, and do it!
• Service Titan experience preferred

***NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***

customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator

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Job tags

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Salary

$18 - $20 per hour