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Location

Culver City, CA | United States

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Job description

DESCRIPTION

Are you interested in shaping the future of entertainment? Do you want to invent, disrupt and redefine what entertainment means for fans, creators, and communities all around the globe? As part of the Prime Video team, you’ll get to work on projects that are fast-paced, challenging, and varied. Also, you’ll get to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented creatives, technologists, marketing professionals and so much more, you can decide where a career with Prime Video takes you!

Reporting to the Variable Headcount (vHC) Program Lead, the Project Manager of Scaled Services Quality Control (QC) and Billing will be responsible for driving project-specific objectives and helping to grow the global reach of Prime Video’s Quality Control and Billing support initiatives. Your expertise will transform program objectives into actionable project plans, aligning with the vHC program strategy and our goals for operational excellence.

Key job responsibilities
- Project Leadership: Lead project execution, managing timelines, and regular reporting on project milestones and deliverables.
- Data Collection & Reporting: Manage the collection of project data, ensuring the accuracy and relevance of performance data that support project objectives. Develop and present detailed reports on target metrics, resource allocation, and project performance. Ensure that appropriate reporting and documentation is maintained for all in-scope projects, workflows, and standard operating procedures (SOPs).
- Project Management: Oversee full lifecycle of projects from intake to post mortem reporting, monitor performance against metrics and SLAs, and conduct regular performance reviews.
- SOP Creation: Establish scalable project SOPs, enhancing operational systems and workflows that promote long term program scalability.
- Stakeholder Management: Collaborate with internal and external stakeholders to define project requirements, provide updates, and gather feedback, ensuring alignment and satisfaction.
- Risk Management: Anticipate, identify, mitigate, and document risks in global QC and Billing project pipelines to ensure short term success and long term scalability.
- Monitor progress of vHC pilot projects, identify potential roadblocks, and take proactive measures to escalate or solve issues.
- Establish and manage productive relationships, and negotiate effectively across a variety of global partner teams, such as Localization Production, QC, Marketing, PV Brand, and Media.
- Gather and analyze data and apply insights to drive and/or improve operational performance management activities.

About the team
Prime Video Global Operations Programs & Strategy is facilitating and driving operational excellence across Prime Video Streaming to ensure all teams are able to provide the best-possible locally relevant customer experience. We are here to ensure Prime Video is able to deliver on the promise of a globally consistent customer experience through centralized program management across globally connected priorities.

We are open to hiring candidates to work out of one of the following locations:

Culver City, CA, USA

BASIC QUALIFICATIONS

- 2+ years of project management experience
- Experience with data management and reporting tools (e.g. Excel)

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Job tags

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Salary