Hilton
Location
Phoenix, AZ | United States
Job description
Embark on an unparalleled journey as we seek a visionary Director of Marketing to join the legendary Arizona Biltmore \( SEO \\\ id= GMB \- AMER \-WA\- PHXBMWA &y\\\_source=1\\\ MTEzMjc1OC03MTUtbG9jYXRpb24ud2Vic2l0ZQ==\) team\. We’re on the lookout for a creative leader who can blend history with contemporary marketing prowess, breathing new life into our iconic legacy
The Arizona Biltmore transforms from Historic to Iconic, with a full multi\-million\-dollar renovation that touches the customer in every facet of their stay\. Complete transformation of the pools, luxury cottages, event lawn and all food and beverage areas make this resort the most desired in the Phoenix area and beyond\. The emphasis on the renovation was rooms and facilities that can be indoor or outdoor, and the Soaking Retreat features many new outdoor treatments based on Naturopathy\. Facilities include an outdoor spa pool, outdoor plunge pools, indoor/outdoor fitness center, and 15 indoor treatment rooms\.
The Director of Marketing develops, directs and leads the overall development of marketing, public relations and sales initiatives and related programs for the hotel\. Provides conceptual and strategic thinking and planning\. Conducts and analyzes market research and data\. Negotiates marketing programs and packages for purchases\. Documents and evaluates market conditions and trends\.
What will I be doing?
The Director of Marketing oversees all Marketing planning and execution strategies for Arizona Biltmore\. Accountable for the development, management, execution and measurement of all aspects of the marketing/branding strategies to include, but not limited to: Positioning, Marketing Budgets, Social Media, Websites, Advertising, Collateral, and Content\. All efforts should be focused on maximizing performance\. Success measures include: budget achievement, increasing topline revenue, optimizing expenses and achieving channel/market share objectives\.
This Individual Encompasses The Following Skillsets
Our ideal candidate is an energetic marketing professional who thrives on creativity and strategic planning\.
- Branding / Positioning
- Omni\-Channel Marketing Strategy
- Media & PR Strategy
- Content Strategy
- Storytelling from Data/Data Analysis
- Ability to Engage Others / Presentation Skills
- Project Management
- Agency Management
- Leadership & People Management
- Budget Management
ESSENTIAL FUNCTIONS :
Marketing and eCommerce Planning and Execution
-Branding & Positioning: Establishes all messaging, positioning and marketing strategies understanding the impact to the hotel’s business mix, customer, and commercial strategy\. Also delivers content and messaging that meets brand standards\.
-Planning & Budgeting: Develops strategic marketing plans and annual marketing budgets along with the hotel’s General Manager, Directors of Sales, and Directors of Revenue Management\. Marketing plans should be annual, seasonal and by segment of deployment inclusive of cost and deployment strategies \(traditional, digital, and/or social media\) through the review of competitive data, demand analysis and market mix management\. Adjusts the marketing plan throughout the year as\-needed based on performance data and demand/marketing shifts\.
-On\-Property Experiences: Works alongside operations to develop the strategic direction of curated on\-property experiences and activations\.
-B2B Sales & Catering Marketing Support: Collaborates with sales leaders to provide marketing support to all sales\-impacted market segments, including but not limited to, BT \(Business Transient\) accounts, GDS , B2B Groups, and Luxury Consortia\. Liaison with C&E \(Catering & Events\) leaders to support initiatives that focus on driving local and group catering revenue generation\.
-Market Research: conducts market\-level research, such as SWOT analysis, competitive set studies, and paid marketing surveys to test current and/or new service levels and marketing concepts\.
-Content & Asset Strategy: Manages the strategic direction and execution of marketing\-specific assets and content, including but not limited to: Website Content, 3rd Party Site Content, Social Media Content, Digital & Traditional Advertising, Photography and Videography\.
Agency Management: Responsible for the agency vetting process, agency relationship / management, and ensuring agency alignment to the wider strategic plan and goals \(including but not limited to: social, PR, Digital and Creative Agencies \ if agency support exists\)
-Revenue Optimization: Works with Revenue Management to utilize reporting and data when making strategic decisions focused on optimizing performance\.
-Social Media: Leads the development of a comprehensive social media strategy including content development, audience building and social influencer partnerships \(for hotels with agency support, this may also include social media agency management\)\.
-Partnerships:
\-Internal Partnerships: Works with and leverages internal corporate partners including but not limited to Brand Marketing, Regional Leaders, and the MEC \.
\-External Partnerships: Identifies partnership/activation/sponsorship opportunities for joint outreach that align to the hotel’s positioning\.
Human Resources/ People Management
-If there are additional dedicated marketing team members, this position oversees the management, training, coaching, and career development of the marketing team\.
-Works with the Managed Support Team on alignment for marketing s and hiring of candidates for open marketing positions\.
-Creates a career development plan and actively participates in continuing education opportunities to ensure further professional development\.
Ownership & Corporate Meetings, Presentations and Reports
-Prepares for and attends strategic hotel commercial meetings, ownership reviews \(as needed\) and corporate hotel reviews\.
-In coordination with Revenue Management, presents out on marketing activity and performance results utilizing supporting data and maintains a forward\-looking analysis/plan and strategic direction\.
-Prepares for and attends all budget meetings\.
-In coordination with Revenue Management, helps prepare marketing activity reports on regular cadence and on an as\-needed basis\.
SUPPORTIVE FUNCTIONS :
-Provides analysis to support the development of the annual business plan and on\-going measurements\.
-Performs special projects and other responsibilities as assigned and participates in task forces, committees and cluster groups as requested\.
-Participates where appropriate in related trade/business related functions, events, conferences, and workshops\.
SPECIFIC JOB KNOWLEDGE , SKILL AND ABILITY
-Extensive knowledge of marketing communication mediums to include but not limited to traditional, digital, and social channels\.
-Ability to perform critical analysis and to manage extensive amounts of information
-Excellent written skills
-Excellent presentation skills
-Ability to effectively navigate the enterprise and communicate with department heads, executive committee members, team members and corporate leaders\.
-Ability to manages multiple projects and achieve deadlines\.
-Media buying experience, both traditional and digital\.
-Copy development
-Software/Program Skills/Knowledge:
?Microsoft Office \(Word, Power Point, Excel & Outlook\)
?Social Media Websites \(Facebook, Instagram, Twitter, etc\)
? CMS Platforms
?Digital Analytics
QUALIFICATION STANDARDS
Education:
-Bachelor’s Degree required \(emphasis in marketing and/or public relations preferred\)
-Master’s Degree preferred, but not required
Experience:
-5 years of combined marketing, advertising, and/or ecommerce marketing experience
-Prior hotel/hospitality industry expe
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