Location
Andover, MA | United States
Job description
Description
Under direction of the DPW Business Coordinator perform accounts payable functions for department, answer telephones, perform data entry and provide general administrative support for all divisions within Public Works.
Responsibilities - Answer telephone calls; resolve problems with residents, customers, and vendors. Take and route work order requests. Explain procedures and respond to questions within level of expertise and authorization, referring more complex issues to supervisor.
- Assist in the preparation of weekly payroll and maintenance of daily attendance for all full-time and part-time DPW employees.
- Process accounts payable for Department of Public Works. Check and verify packing slips against invoices, track partial payments, maintain contracts. Document all activities; maintain related files.
- Perform data entry in preparation for bill payment, record, and process purchase orders for the Highway division.
- Provide secretarial support to Director and Superintendent, including word processing, filing, arranging meetings, screening and routing telephone calls, emails, etc.
- Assist in issuing work order and purchase authorization numbers.
- Provide customer service at front desk, including sale of compost permits, water meters and assisting residents with questions/concerns.
- Perform related duties as required.
Qualifications Skills, Knowledge and Abilities - Knowledge of standard office procedures, practices, forms and equipment.
- Knowledge of basic bookkeeping principles.
- Ability to prepare routine correspondence and reports utilizing computerized office applications.
- Ability to understand, learn, interpret and explain policies and procedures, and to apply such guidelines appropriately to different situations.
- Ability to learn and operate computer systems.
- Ability to interact effectively and pleasantly with a wide variety of individuals, including customers, co-workers, outside professionals, and members of the public.
- Ability to understand, select and perform basic mathematical calculations, efficiently and accurately.
- Ability to perform multiple tasks and deal effectively with interruptions.
- Ability to perform detailed work accurately and with dispatch.
- Ability to utilize and operate computerized information systems.
- Knowledge of Municipal Uniform Information System (MUNIS) Software preferred.
Education and Experience Duties require high school diploma; knowledge of office administration, accounts payable processing, and automated office systems and procedures; specialized bookkeeping training; 2-3 years related experience; or any equivalent combination of education and experience.
Supplemental Information Physical Elements - Normal office environment, not subject to extremes in noise, temperature, odors, etc.
- Intermittent standing to assist customers or other staff members.
- Frequent interruptions to assist customers in the office or other the phone.
- May spend extended periods at terminal, on telephone, or operating other office machines, requiring hand-eye coordination and finger dexterity.
- Regular lifting and carrying of files, documents, record, etc.
FLSA Status: Non-exempt Grade: IE-12 Standard Work Week: 14.5 hours, days to be determined Job Code: 6262 Risk Code: 8810 The Town of Andover is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, members of the LGBTQ+ community, and persons with disabilities are encouraged to apply. The Town is committed to advancing its workforce culture of antiracism, diversity, equity, and inclusion.
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