Location
Spokane, WA | United States
Job description
Senior Helpers, a premier provider of in-home care senior services, is seeking a Caregiver Manager to join our team.
Being a Senior Helpers team member may be the perfect career choice for you!
Senior Helpers has been recognized as the FIRST in-home care provider as a Great Place to Work for the FIFTH year in a row! Our employees are met with a respectful and inclusive work environment that offers opportunities for professional development and the ability to make a real difference in the lives of others.
Senior Helpers provides personal and companion care for individuals that need assistance with daily activities and specialized care for seniors living with Alzheimer's, dementia, Parkinson's, and other chronic care issues. Senior Helpers' culture is based on strong core values, recognition of achievements, and respect.
JOB DESCRIPTION
The Caregiver Manager will be responsible for managing and developing caregivers for Senior Helpers within the franchise territory. This will include all caregiver recruiting, hiring, training, recognition programs, and discipline. This is an hourly, non-exempt position.
Primary Responsibilities (including, but not limited to):
- Overall management of the caregivers, including hiring, on-boarding, retention, development, and training.
- Recruits new qualified caregivers on a continual basis to meet the staffing needs of the scheduling team and in accordance with company-defined goals. This includes placing ads, attending job fairs, and developing new recruiting methods.
- Screens, interviews, completes reference checks, and hires incoming applicants according to company standards and pay levels.
- Maintains and updates all physical and electronic caregiver files in accordance with state and federal regulations. Monitors and documents expiration dates and follows up to ensure caregivers are in compliance.
- Manages human resource related activities concerning caregivers including but not limited to: pay rate, reviews, background checks, disciplinary action, caregiver expirations, etc.
- Manages training program, tracks training of new and current caregivers, conducts in-person training as required per qualifications, and ensures that office is compliant with training and continuing education per WAC 246-335.
- Manages and completes new caregiver visits and on-going supervisory visits and evaluations per WAC 246-335.
- Records all communication with caregivers in software database.
- Responds promptly to any client complaints concerning a caregiver, documents complaints in software database and in caregiver file; reviews complaints with the care team and during weekly staff meetings and takes appropriate action with the caregiver according to policy guidelines.
- Maintains Caregiver KPIs.
- Manages caregiver availabilities and time off requests.
- Communicates with Client Service Manager and Scheduler when caregivers need to be changed out of a shift.
- Contributes to caregiver morale and retention, and assists in developing/maintaining caregiver recognition and retention program(s).
- Works with Business Manager to maintain health insurance enrollment.
- Represents Senior Helpers at networking events (job fairs etc.) and contributes to the marketing of the company.
- Works on call duties on rotation as assigned.
- Accepts other duties and responsibilities as assigned.
Qualifications
- Bachelor’s degree and/or three years of related work experience strongly preferred.
- Must have minimum of one year experience managing employees, preferably in a home or health care setting.
- Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
- Strong knowledge of caregiving and/or training experience highly recommended.
- Experience in recruiting and/or Human Resources a plus.
- Proactive problem prevention and issue resolution leadership ability.
- Strong verbal communication skills.
- Ability to work independently and as part of a team.
- Ability to pass a criminal history background check and provide a disclosure statement upon hire and every two years.
- Driver’s license, automobile insurance, and reliable automobile required.
- Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
- Ability to learn other software programs quickly.
WHAT'S IN IT FOR YOU?
- 6 Paid Holidays a year
- Paid time off - 1 hour for every 40 hours worked
- Health & Vision Insurance benefits provided after eligibility completed; Dental optional
- 401-K Employee Matched Retirement Benefits
- Employee Referral Bonus
- Aflac - optional disability insurance
- Employee Phone Discounts
- Employee Hertz Car Rental Discounts
- Training opportunities for new and experienced caregivers who want to grow with us
- FREE Continuing Education
- Senior Gems training specializing in Alzheimer's, Dementia, and Parkinson's care
- Employee appreciation events, recognition, and awards
$26.00 per hour
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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