Community Medicaid Outreach Specialist (Hybrid Remote)
Location
Queens, NY | United States
Job description
Description & Requirements
Maximus is currently hiring for a Community Medicaid Outreach Specialist!
The Community Medicaid Outreach Specialist provides essential face-to-face and virtual/telephonic and outreach enrollment services, focusing on assisting New York Medicaid recipients. This role involves conducting appointments in community locations to aid consumers in applying for Medicaid benefits and executing special projects or processing tasks to support the New York Medicaid Choice Program.
This is a full- time position supporting
Queens, NY that may require flexibility to travel and cover neighboring sites to conduct community location appointments or transfer within the assigned region as needed. Depending on business need, work location may either be assigned to a specific site, work from home, or a hybrid-remote schedule.
Essential Duties and Responsibilities
- Conduct outreach presentations to recipients and community members as needed.- Present program education and enrollment options to recipients.
- Develop relationships with community leaders and serve as a liaison with various constituents.
- Act as a point of contact for these agencies to work out issues or help certain cases moving through the enrollment process.
- Serve as liaison between multiple training providers when necessary to benefit our clients.
- Develop and Promote knowledge of community and participate in community events, other activities as needed.
Additional Responsibilities:
- Conduct outreach and enrollment services through face-to-face and virtual (telephonic) interactions, educating clients on managed care options and public health programs at LDSS/HRA offices.
- Assist clients with the enrollment and disenrollment processes.
- Facilitate in-person appointments in community locations for CYES Program eligible consumers to complete their Medicaid applications.
- Maintain professional relationships with HRA/LDSS county staff and clients.
- Handle special assignments or processing tasks as needed.
- Maintain active certification as a Certified Application Counselor (CAC).
- Keep abreast of changes and updates to the New York Medicaid Choice Project.
- Achieve performance standards as outlined in the annual criteria and bonus template for this position.
- Perform additional duties as assigned by management.
Minimum Requirements
Minimum Requirements:
- High School Diploma
- 2-4 years of experience
Additional Q ualifications:
- Minimum of one (1) year of prior experience in a customer service environment, preferably within community settings that involve health and/or human services
- Ability to follow detailed instructions and handle pressure
- Excellent attention to detail
- Strong o rganizational, interpersonal, written, and oral communication skills
- Proficient in managing multiple complex tasks simultaneously
- Ability to work both in a team and independently
- Computer literacy with proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Must have an active and valid driver's license and reliable form of transportation
- Must have the ability to carry up to 25 lbs
- Flexibility to cover neighboring sites or transfer within the region as needed.
- May be deployed to work from home to meet business needs.
- Required ability to travel throughout an assigned region, as needed.
Preferred Q ualifications:
- College degree or equivalent
- Experience with the Medicaid program or within a HIPAA-regulate d environment
- Intermediate to advanced computer skills
- Professional conduct in community-base d interactions
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
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