Abacus
Location
Herndon, VA | United States
Job description
Job Title Help Desk Technicians Client Company/Dept. Name Department of the Interior (DOI) Acquisition Services Directorate (AQD), on behalf of the National Indian Gaming
Commission (NIGC) ddress 381 Elden Street, Ste 4000 City Name Herndon, V State Name VA-Virgini Zip Code 20170 If others (Address) Bill Rate Min: $ Max: $ Mark up % (if any) Duration of the project Project Start Date 1-Jul-22 Project End Date 30-Jun-27 Due date for Resume submission 13-May-22 No. of Openings 2 No. of Maximum Submissions 2 Job Description • Serve as the central point of contact for NIGC personnel for the resolution of referral of all user-generated hardware and software information technology issues throughout NIGC.
• Answer basic and complex questions about the Baseline applications on NIGC's Laptops.
• Act as call center and coordinator for non-Baseline applications on NIGC's Laptops; ensuring that requests for help are handed off to appropriate NIGC resources in a timely manner.
• Provide basic hardware support (i.e., correct basic problems) for laptops (including peripheral equipment, e.g., keyboard, mice), printers, and government-provided mobile devices.
• Use remote access/control software from help desk offices to troubleshoot user problems and refer to NIGC staff software or hardware (other than printer) problems that cannot be corrected over the phone or via remote control software.
• Record all user problems in the incident-tracking application.
• Act as the central call point for printer maintenance and enter and track all printer maintenance calls placed in the incident-tracking application.
• Manage print queues to ensure printers are working properly; and
• Identify developing systemic problems from common incidents and alert NIGC IT Manager and the NIGC COR. Skill set info The IT Help Desk specialists shall have a minimum of 3 years' experience serving in IT help desk operational environments.
Duties to be performed
National Indian Gaming Commission, 90 K Street NE, Suite 200, Washington D.C. 20002. Education • High school diploma or relevant certification.
• Experience working with tools, including hand and electrical tools.
• Ability to read and utilize technical manuals and drawings.
• Possess communication and fluent in English language with day to day duties, and professionalism. Certifications (if required) N Documentation Required for submission N Work Hours 7am to 7pm Monday through Friday ccount Manager Name (Proposal Team) Manish Sharm Work authorization required US Citizen Only Relocation is accepted No Remote work No dditional Notes if any Security clearance/investigation of an Tier1/NACI
Job tags
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