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Location

Everett, WA | United States

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Job description

Description:

SUMMARY:
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.


JOB DUTIES:
Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
May place orders without approval for orders up to BR,000 per line and BR,000 per purchase order.
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
Partners with Account Representatives to ensure customer satisfaction.
Expedites backorders. May pull inventory and prepare order for shipment to customer.
May handle customer returns.
Performs other duties as assigned.


Physical Requirement


May need to lift items at times, 75 to 100 pounds. This isn t on a daily basis but could be as needed.
150lbs would be performed with a team lift.

Additional Details

• Please select your preference in reviewing candidate submittals : 3. Both - review resumes and interview candidates
• If you choose first come first serve above please provide requested pay rate. : NA
• Is this requisition for a Direct Hire? : No
• Is this position a possible temp-to-permanent opportunity? : Yes
• Do you have a pre-identified candidate who will need to be hired by our Payroll Supplier? : No
• If yes, enter the name, contact details, and hourly pay rate for the candidate. : Name: Email: Phone Number:Hourly Pay Rate:
• Does this position require making deliveries using Motion Industries vehicles? : No
• Does position require a DOT regulated drivers license to make deliveries using Motion vehicles? : No
• Does this position require a Commercial Drivers License (CDL)? : No
• Which shift is this position for? : Shift 1
• Daily Start Time (ex: 9:00AM) : 8:30AM
• Daily End Time (ex: 5:00PM) : 5:00PM
• Working Days (ex: Monday - Friday) : Monday-Friday
• Candidate Video Interview Link : (No Value)

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Job tags

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Salary