Desktop Support Technician

Location

Bethesda, MD | United States

Job description

Position Overview: As a Desktop Support Technician, you will play a crucial role in providing technical support to end-users, troubleshooting hardware and software issues, and ensuring a smooth and efficient IT environment. This position requires expertise in both Mac and Windows operating systems.

Key Responsibilities:

1. End-User Support:

   • Provide timely and effective technical support to end-users.
   • Troubleshoot and resolve hardware and software issues for both Mac and Windows platforms.

2. Operating System Management:

   • Manage and support both Mac and Windows operating systems.
   • Perform system installations, upgrades, and patches as needed.

3. Hardware Troubleshooting:

   • Diagnose and resolve hardware issues on Mac and Windows devices.
   • Coordinate hardware repairs and replacements.

4. Software Installation and Configuration:

   • Install, configure, and troubleshoot software applications on both Mac and Windows systems.
   • Ensure software compliance and licensing.

5. User Training:

   • Provide training to end-users on the use of software applications and system functionalities.
   • Create user guides and documentation as needed.

6. Security and Compliance:

   • Implement and enforce security protocols on both Mac and Windows systems.
   • Ensure compliance with IT policies and procedures.

7. Collaboration:

   • Collaborate with IT teams and other departments to address technical issues.
   • Escalate issues to higher-level support when necessary.

8. Inventory Management:

   • Maintain accurate records of hardware and software inventory.
   • Assist in procurement and asset management.

Qualifications:

• High school diploma or equivalent; additional certifications or degrees are a plus.
• 1+ years of experience as a Desktop Support Technician with proficiency in both Mac and Windows environments.
• Strong knowledge of Mac and Windows operating systems.
• Experience with hardware troubleshooting and repairs.
• Familiarity with software installation and configuration.
• Excellent customer service and communication skills.
• Ability to work independently and collaboratively within a team.
• Relevant certifications (e.g., CompTIA A+, Apple Certified Support Professional) are advantageous.

Job tags

Salary