Director of client services consumer benefits
Location
Lake Mary, FL | United States
Job description
Director of Client Services
Do you thrive helping others find their potential? Do you enjoy client management? Are you a strategic thinker? Help your team succeed and accomplish their goals!
This is a hybrid role with the flexibility to work both virtually and from our Lake Mary, FL office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The Director of Client Services will manage Operations team members, providing guidance and serving as a point of escalation. The Director of Client Services will make recommendations regarding process improvement, achieving operational goals and capacity management. The Director of Client Services’ time will vary from day to day based on current client, broker and carrier needs.
Job Responsibilities: Responsible for leading a quality client service team that is efficient, effective, responsive and dedicated to delivering operational excellence within Aon Risk Solutions. Responsible for establishing operational goals, expectations and performance standards for the designated Service Center, and for ensuring consistency in utilization of standard documentation and defined standard operating procedures. Interacts with lead consultant/broker as needed Manages high profile cases/projects Assigns personnel to individual cases Advises SVP, Operations of individual case status on a regular basis The Director may serve as an escalation contact for clients within the designated Service They may be responsible for ensuring client confidence and client satisfaction is delivered. Attends and/or conducts status calls and implementation calls as necessary. Makes recommendations on operational issues, voluntary product program enhancements Responsible for ensuring revenue and expenses meet or exceed forecasted targets Manages contract documentation for assigned clients to meet revenue recognition requirements. Seeks feedback from clients to assess satisfaction level Consolidates and interprets post enrollment reviews with client, lead consultant and other applicable Makes recommendations for improvement
How this opportunity is different
The Aon Consumer Benefit Solutions team is an innovated team helping consumers make better decisions during their health plan enrollments. We have a wide range of clients who we provide value added services to compliment their health and welfare strategy. We engage with clients, brokers, and our colleagues to implement enrollment solutions for clients. The Director of Client Services serves a critical role in that process, managing a team of people and portfolio of clients in the delivery of services.
Skills and experience that will lead to success
Five to ten years of experience in project management or benefit enrollment areas
Expert knowledge of Employee and Voluntary benefits
Experience in a supervisory capacity including developing others in their career
Microsoft Office proficiency
Ability to understand and measure financial metrics
Exceptional Customer Service Skills and problem-solving abilities
Bachelor’s degree in relevant discipline or equivalent years of industry experience.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
[email protected] Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Pay Transparency Laws: Sample Language for all U.S. Postings
The salary range for this position (intended for U.S. applicants) is $102,000 to $120,000 annually, plus the opportunity to earn variable pay. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
The salary range reflected is based on a primary work location of Lake Mary, FL. The actual salary may vary for applicants in a different geographic location.
This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
A summary of all the benefits offered for that position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
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