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Location

New Brunswick, NJ | United States

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Job description

Position Summary:

Rutgers The State University is seeking an Educator Support Specialist in the Access Center AID NJEA / RING NEA – Corporate of Rutgers University Behavioral Healthcare.

The Primary purpose of the Educator Support Specialist is to provide confidential telephonic support and counseling in support of the AID NJEA / RING NEA mission. Receives telephonic requests for these services, is consumer-friendly, demonstrates counseling skills, and is knowledgeable in education issues. Enters relevant data into the unit's information system.

Among the key duties of this position are the following:

• As part of the AID NJEA / RING NEA team, actively participates in ensuring that telephone calls/requests are handled in an effective and consumer-friendly manner.
• Promptly answers the AID NJEA / RING NEA telephone; makes every effort to respond within three rings.
• Responds to telephone contacts with callers in an appropriately courteous, helpful fashion.
• Responds to telephone referrals, inquiries, and other contacts with professionals, outside agencies, and other parties in a professional and cordial manner.
• Assesses telephone service calls/requests and responds in accordance with prescribed AID NJEA / RING NEA procedures.
• Maintains comprehensive and up-to-date knowledge of resources and referral sources.
• Demonstrates a broad knowledge of the population served.

Minimum Education and Experience:

• Bachelor's Degree in education, counseling or related field.
• Two (2) years of teaching or school/educational experience.
• Additional related experience can be substituted for the Bachelor's Degree.

City: Remote

State: NJ

Physical Demands and Work Environment:

Physical Demands:

• Position requires frequent prolonged sitting.
• Ability to use computer for long periods of time.
• Hearing is essential.
• Ability to speak clearly is required.

Work Environment:

• Handles phone requests under time and decision-making pressure.
• Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.

Salary: $28.00 per hour

Posting Number: 23ST3262

About Rutgers University

Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.

Connections working at Rutgers University

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