Director, Strategy & Business Delivery

Location

Hartford, CT | United States

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$105,900.00 – $174,800.00

Target Openings

1

What Is the Opportunity?

The Director, Claim Strategy & Business Delivery is responsible for taking a high-level business vision, or key portions of it, and translating it into a strategy and capabilities where Generative AI and other technical solutions can be jointly leveraged by line of business towards the achievement of that vision. Typically, the business vision is broad and results from multi-year aspirational goals. The Claim Strategy & Business Delivery Director, working collaboratively with the technology leaders, is responsible for definition of the required capabilities, translated into epics and candidate features, which can be aligned with multiple Value Streams for execution. The Director, Claim Strategy & Business Delivery, remains aligned with this work through execution to understand what and when the capabilities are being delivered to inform the business readiness planning and execution. They lead change management/ business readiness planning and execution across impacted business areas.

What Will You Do?

• Responsible for strategic ownership and development of a high-level business vision for Claim’s Generative AI business initiatives. This also may include reimagining external customer experience and employee workflows. Translate that vision into a strategy and capabilities; partners with Finance and the business to ensure the business value of what is being delivered is defined.
• Understands the business vision, operating vision, business imperatives and capabilities and how they work together to define technology imperatives and business capabilities.
• Helps define employee facing, customer facing, and analytic capabilities, that align with business’s strategic imperative. Focus on projects leveraging Generative AI and new technology to maintain and expand our competitive advantage by reimagining our employees and external customer experiences.
• Directly leads definition and refinement of business need, solutions, business strategic roadmaps, process flows, and resulting epics and candidate features in partnership with the business leaders. Business vision and resulting strategies can be complex and crosslines focused and align with Enterprise capabilities/priorities and assists with defining the performance goals, KPIs and key milestones for the proposed solutions.
• Supports business leaders in the analysis activities, requirements gathering and solution development to ensure business capability integrity is agreed to and works with business and technical architects to explore and define how the proposed solutions will fit into the overall Claim and Enterprise architecture.
• Partners with business leaders to ensure delivery and execution of epics or programs to ensure business capability is realized as well as to lead business readiness/change management/implementation of the capabilities being delivered as part of the achievement of the business goals and strategies.
• Assists in the development of the strategy business value, providing input and driving balance of solution cost and benefit realization against capability goals and objectives and in partnership with business and technology, develops the strategy roadmap identifying timeframes, deliverables, and dependencies; partners to proactively manage and mitigate risk and appropriately escalate issues.
• Leads and facilitates updates with Senior Leadership and ensures decisions are made at the appropriate level. Demonstrates executive leadership communication capabilities and serves as a liaison to the business community to ensure that its needs are fully understood by the project team.
• Participates in the acquisition of information and expertise to help inform forward looking capability strategies.
• Lead by example to encourage curiosity, learning, and experimentation to achieve business goals in a fast-faced environment leveraging Generative AI capabilities. 
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 8+ years of related experience is preferred.
• Prior experience in strategy development is preferred.
• Prior experience in project management is preferred.
• Prior experience in business implementations of Generative AI solutions preferred.
• Prior experience leading and delivering employee and/or customer facing workflow and experience driven capabilities.
• Prior software delivery experience preferred.
• Bachelor’s or advanced degree preferred.
• Prior experience within the P&C industry is preferred.

What is a Must Have?

• A minimum of 5 years of related experience required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .

Job tags

Salary