Collections Specialist Representative
Location
Reston, VA | United States
Job description
ABOUT THE COMPANY
Quantum Financial Technologies , a union of lenders Camino Financial and Fundation, redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. Our approach merges technological agility with a deep understanding of the financial needs of small businesses, offering a balanced and personalized lending experience.
The ideal candidate will be a team player who is extremely hard-working and responsible; someone who is digitally savvy, self-motivated, resourceful, culturally aware, and shows enthusiasm for the business.
JOB DESCRIPTION
- Provide excellent customer service to all customers and adhere to department service level requirements
- Maintain knowledge and compliance with all applicable federal and state laws
- Ensure privacy of customer information by adhering to Fundation’s verification standards
- Requests and pursues payment on delinquent accounts via communication with account holders
- Take a strategic approach to contacting delinquent customers through an outbound call campaign
- Maintain superior quality assurance and compliance on all calls and email communications
- Proactively work on charged-off/inactive accounts to establish payment arrangements
- Provide customers with accurate and precise information in response to their requests
- Analytical ability to evaluate issues, develop options for resolution and determine the best approach in order to defuse potential escalations
- Collaborate with multiple departments to address customer requests
Requirements
- Ability to learn and adapt in a fast paced and remote environment
- Excellent problem solving skills and an ability to think outside the box
- Must be able to work productively and independently with the ability to prioritize assignments and issues of significance
- Open to procedural changes
- Must possess excellent communication skills (verbal and written)
- Must be an adept multitasker and demonstrate the ability to manage competing priorities
- Preferred experience in financial services product knowledge.
- Skilled in Microsoft Office Suite (eg Excel, PowerPoint, Word) and willing to learn additional information systems and or software
- 3+ years experience in a Collections roles
- Work in a hybrid environment (3 days a week from the office)
- Must be able to work flexible hours and willing to perform different tasks as assigned
- Suggested Hours: 8:00am-5:00pm Monday-Friday (eastern)
- Open to work in a hybrid environment
Benefits
- Salary and bonus commensurate with experience and capabilities
- Comprehensive benefits package including generous health, vision, dental and 401k plan (with FSA and Dependent Care options)
- Working with a highly experienced and motivated team to build the best-in-class digital commercial lending platform
Job tags
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