Medicaid Eligibility Specialist

Location

Granite City, IL | United States

Job description

We are Gateway Regional Medical Center. Our primary function is to offer continuous nursing, medical, and other health and social services on a 24-hour basis, under physician directed care and RN supervision.

We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.

WHAT WE OFFER

• Essential/stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members (including Full-Time and Part-Time) can benefit from.
• Hourly pay is negotiable based on experience. We offer competitive market pay and opportunities for bonus depending on great work performance (bonuses only apply for Full Time).
• Comprehensive Employee Benefits: Full-Time employees are eligible for various plans for medical, dental, and vision insurance .

We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of Medicaid Eligibility Specialists to achieve the organization's objectives . You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum . You should create a cohesive team that works efficiently together to maximize the team's potential. The Lead will support the customer service team's needs for mentoring and coaching and help increase the team's overall performance and quality. The Medicaid Eligibility Specialist reports to the Patient Access Manager.

Essential Duties and Responsibilities:

• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team.
• Other duties as assigned.

Required Qualifications

• High School diploma or equivalent.
• Medical terminology course(s) helpful.
• Excellent written and oral communication skills
• Strong attention to detail and the ability to multi-task
• Knowledge, Skills, Abilities
• Medical terminology
• Health insurance industry
• Ability to: Use phone system effectively.
• Research and investigate.
• Follow confidentiality policies and procedures.
• Navigate and use electronic equipment and systems easily and proficiently.
• Multitask on a personal computer while conducting telephone conversations.
• Work in a fast-paced call center environment
• Remain calm and courteous when handling difficult calls and request

Skills:

• Effective verbal and listening skills to provide courteous and professional customer service.
• Effective PC skills including electronic mail, intranet, and industry standard applications.

Experience:

• 2+ year's customer service/telephone experience in a similar call center environment and/or industry required .

Job tags

Salary