Location
Rockwall, TX | United States
Job description
Who you are:
You're tech-savvy and customer service-minded. You're detailed oriented and appreciate an orderly work environment. You enjoy working independently as well as on a team. You have the ability to multitask and prioritize. You're the person people call whenever they have a problem, as you're known for being an excellent troubleshooter. You're inquisitive and always learning new technologies.
What you'll do: - Manage IT Helpdesk service requests by providing the first response in a timely and meaningful manner
- Maintain regular status updates within service requests to keep fellow IT staff and customers informed
- Escalate tickets in accordance with church escalation procedures
- Image, configure and deploy PC & Mac computers to end users
- Create and maintain internal knowledge base articles as required
- Maintain professional relationships with fellow workers to meet expected customer service commitments
- Provide front-line technical support to staff during weekend services
- Coordinate with third-party vendors to schedule repairs & maintenance of various hardware
- Ability to lift and move objects weighing 40 - 50 lbs on a daily basis
Skills & Experience you've had: - Windows 10 proficiency
- MacOS proficiency
- Microsoft Office 365 experience
- Previous experience in a customer-facing role preferred
Embody all Lakepointe Leadership Behaviors: - Love and follow Jesus
- Honor up, down, and all around
- Make it fun
- Reject good for great
- Whatever it takes
- Love Lakepointe
AT-WILL EMPLOYMENT:
By submitting my resume to Lakepointe Church for potential employment I acknowledge that if hired, I will be an employment-at-will employee. I will be subject to dismissal or discipline without notice or cause, at the discretion of the employer. I understand that no representative of the church, other than the Director of Human Resources, Senior Pastor, or Elder Board have the authority to change the terms of an at-will employment and that any change can only occur with written notification.
OPPORTUNITY STATEMENT: Lakepointe Church's employment policy is to provide equal employment opportunity for all qualified employees and applicants without regard to race, color, sex, age or national origin. The Church does however, reserve the right to employ persons who have a Christian background and philosophy of ministry and who, in the opinion of the Church, have a work history and lifestyle which is consistent with the Scriptural principles the church embraces.
Lakepointe Church holds its employees to a Code of Conduct consistent with conduct expected of those making application for membership. E-VERIFY:
Lakepointe Church uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, visit
Job tags
Salary
