IT Help Desk

Location

Dallas, TX | United States

Job description

Southwest Airlines Federal Credit Union, a world class financial institution, is looking for an IT Help Desk at our corporate office near Love Field Airport.

The Benefits of Working Here:

We work hard to ensure that our employees work in an environment of respect, trust, and fun! We are committed to helping our employees stay healthy, feel secure, grow and development, and maintain a work/life balance through our comprehensive benefit programs:

• FREE health insurance
• FREE dental insurance
• FREE vision insurance
• FREE life insurance
• FREE short-term and long-term disability
• FREE employee checking account
• Paid Time Off up to 3 weeks per year
• 13 Paid Holidays (2 ½ weeks of more paid time off!)
• Flexible Spending Accounts
• 401(k) plans with employer match
• Company funded retirement pension plan
• Tuition reimbursement
• Casual dress code, every day!
• Ongoing training through classroom and online formats
• Employee recognition programs
• Employee committees that promote culture, fun and wellness
• Monthly company-wide activities for our employees, like Baseball Day, Chocolate Chip Day, Summer Luau, Say Something Nice Day, Biggest Loser, and a Step Challenge

Position Overview:

The Help Desk/Systems Support Specialist position is responsible for the administration and support of Symitar Episys (Credit Union core software), computers, printers, servers, and related peripherals. Primary functions include, but are not limited to, Episys support and administration, end user support, hardware maintenance and upgrades, and problem escalation with vendor(s). The majority of contact is with internal employees and external vendors when required. There is frequent contact with a supervisor to obtain advice, or to discuss and resolve issues. Work is performed under moderate supervision and reviewed periodically. Ability to communicate clearly and effectively with co-workers is required.

Job Responsibilities:

• Provide support for the Credit Union core banking system Episys and ancillary products
• Work Helpdesk tickets
• Complete daily checklist items
• Maintain Active Directory infrastructure
• Document fixes, procedures, and configuration changes
• Assist with onboarding and termination of employees
• Install, configure and test new workstations, software, and peripherals
• Maintain inventory of all equipment, software, and software licenses through Lansweeper
• Escalate and track complex issues with the appropriate vendor
• Follow proper security measures to limit Credit Union exposure
• Preserve confidentiality of Credit Union data
• Maintain good vendor relationships
• Completes special projects and other tasks as assigned

Qualifications:

• High School diploma and some college, technical school, or an equivalent combination of education and experience
• Prior Credit Union experience is preferred
• Symitar core experience is a plus but not required
• Able to lift 50 lbs
• Have good organizational skills
• Able to communicate in English, both verbally and in writing
• Excellent customer service skills are a must
• Ability to efficiently analyze and solve problems
• General knowledge of PC, Server, and peripheral hardware
• General knowledge of Active Directory and Windows server environments
• Ability to exhibit self-control in stressful situations
• Ability to learn and adapt
• Ability to follow policies and procedures with a high attention to detail
• Excellent Time management skills
• Be a highly motivated self-starter

Pay:

Starting salary $55k per year, DOE

Schedule:

This is an in-office position, Monday - Friday 8:00 am - 5:00 pm

Work Location:

2430 Shorecrest Drive, Dallas, TX 75235

Company Overview:

Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception, we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and we’re still growing! Our members enjoy the most elite financial services and the best member service around! Learn more about us on our website: https://www.swacu.org/connect/careers.html

Job tags

Salary