Customer Service

Location

Nashville, TN | United States

Job description

• Are you the happiest when you are helping others? 

• Do others count on you because you are dependable and always show up to work? 

• Are you competitive? Do you love to win? 

• Do you work harder than anyone you know? 

• Are you someone who has a place for everything and everything in its place? 

• Do other people consistently pick you to be on their team because you are a great team player? 

• If you can answer YES to these questions, we may have the perfect role for you as a Team Member – Customer Service in our restaurant. 

ROLE SUMMARY: 

You are the face of our restaurant! You are the first person our customers see when they walk in the door or pull up to the drive-thru window. You are the friendly voice that greets them. You have the most important job in the company – you serve our customers! You prepare our world famous food every day. Each customer is someone's mother or brother or son or aunt and you have the opportunity to make his or her day. You have high standards. You would never serve a product to a customer that you would not serve to your family or best friend. You are the reason our customers return again and again. By serving hot and fresh food, delivering friendly service, and keeping the restaurant clean, you leave a positive impression on the experiences of other people. This is what gives meaning to our team members, and what we hope gives meaning to you. 

Key Responsibilities (what our Team Members do): 

• Needs little guidance in solving problems 

• Trains on their core position and keeps up to date on their training 

• Works hard to achieve goals 

• Demonstrates positive energy at all the times 

• Works to create a great atmosphere within the restaurant 

• Cooperates with fellow team members by helping others when they need it 

• Believes in all people by treating others fairly and with respect 

• Recognizes others for a job well done 

• Demonstrates positive energy at all times 

• Organized, detailed and enjoys following standards and guidelines 

• Greets each customer with a smile 

• Creates a winning experience for every customer

• Knows the restaurant and shift goals, and works to achieve them every day 

• Follows food and safety procedures, and reports any issues to the Manager on Duty and/or Restaurant General Manager 

Other Requirements: 

• Arrive at work on time 

• Flexible scheduling 

• Follows procedures regarding operation of restaurant equipment (including fryers, ovens,etc.) 

• Able to lift up to 25 lbs and carry up to 30 feet 

• Able to push/pull up to 90 lbs up to 30 feet 

• Able to stand and walk for a majority of work shift 

• Follows restaurant cash handling safety and security procedures 

• Adheres to restaurant and City/State/United States safety requirements 

• Knowledge of and compliance with restaurant's Human Resources policies and processes 

We’ve got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. At KFC, what you do matters! If you want a fun, flexible job and be part of a winning team, find out now why Life Tastes Better with KFC. Apply today! 

For over 40 years, Alice Schleicher has been a KFC Franchise owner. She started AJS Inc. with owning one franchise in 1977. Today, AJS Inc. has 13 locations.For Schleicher, this has always been a family business. In fact, it was her son that gave her the idea to buy her first franchise in Sellersburg, IN. When he heard that the store where he worked was about to be for sale, he told his mother that he was interested in owning it. Schleicher then had an interview with corporate, and as they say; “the rest was history.”
Throughout the years, Schleicher would go on to own franchises in Indiana, Kentucky, Tennessee, and even Alabama. Though Alabama and Kentucky are no longer on the list of franchises owned, Schleicher has made quite the name for herself within the corporate realm of KFC. She has served on numerous committees throughout the years, and has even received the “Hard Way Award,” which is the highest award given within KFC, and is also known as the Colonel’s Award.
In fact, it is Colonel Sanders himself that has taught Schleicher some of her most valuable lessons. One of the most important was that Sanders truly cared for people. Schleicher tries to do just that in her everyday life, along with demonstrating hospitality, quality, and cleanliness. “They all go hand in hand” says Schleicher.

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