Kelly Services
Location
Abingdon, VA | United States
Job description
Customer Service Representative
Pay: $15.63
Shift: 1st (8am - 5pm)
SUMMARY
The Customer Service Rep will focus on the internal/external needs of each customer and be proactive in solving issues that arise from order entry inputs. Must have excellent phone, computer and data entry skills and the ability to communicate and interact effectively with customers and other departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Enter orders in a timely manner with accuracy.
Ensure orders are entered using current sales policies, valid quotes and current price lists.
Refer customers to other internal/external resources when the need arises, andhandle correspondence and telephone calls relative to orders, credits, returns, etc.
Build strong customer relationships, loyalty and retention through exceptional customer service and the presentation, awareness and understanding of the product.
Work effectively with others in a team-based environment to accomplish company goals and to identify and resolve problems.
Follow up with customers and request additional information as needed
Ability to work with and navigate ERP (order entry, reports, order status, etc.)
Ability to follow verbal and written instructions with minimal supervision.
Comply with all company rules, safety policies and procedures.
Ability to continually prioritize tasks to be completed as requires.
Self-starter and multi-task oriented. Able to work independently, as-well-as with others, as needed.
Work effectively to identify and resolve problems or issues.
Other duties as assigned.
IMPORTANT:
Any employee who does not understand any portion of the for this position needs to bring that fact to their manager’s attention so they can provide further work performance or safety instructions, as needed.
This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities which are required of the employee for this job. Duties, responsibilities, and activities may change, at any time, with or without notice.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Skill sets must include strong computer literacy, analytical problem solving, and multi-task-oriented skills.
Solid work ethic and willingness to learn and excel by actions and analytical attributes.
Strong ability to continually prioritize tasks to be completed throughout the day and over extended time periods.
Able to function in a high pressure, fast-paced environment to meet deadlines.
Strong sense of urgency and self-motivated in pursuit of optimal results.
Use analytical skills to collect and analyze both internal and external data to a productive conclusion.
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED) or equivalent with a minimum of (2) years of business-related training/experience or equivalent combination of education and experience is required. An Associate’s or Bachelor’s degree with a focus in a business related area is preferred.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Job tags
Salary