Field Service Representative
Location
Belcamp, MD | United States
Job description
Field Service Representative
Full Time Augusta, GA
Secret Clearance
Referral Bonus: $1,000
Overview:
We are looking for an outgoing, dedicated individual to join our team as a field service representative. The responsibilities of the field service representative include undertaking customer support tasks, completing on-site installations, repairs, maintenance, and tests, and ensuring proper task management so that all work progresses according to the schedule.
To be a successful field service representative, you should have excellent problem-solving and time management skills. Ultimately, a top-notch field service representative should have strong leadership, sales, service, and marketing skills.
Description:
- Provide on-site technical support and perform customer support tasks.
- Deliver, install, repair, maintain, and test equipment.
- Resolve operational issues in the field.
- Identify any issues and perform troubleshooting procedures.
- Determine customer needs and offer recommendations.
- Collaboration with colleagues and sharing information to ensure top-notch customer support.
- Manage work progress and ensure adherence to schedules.
- Track and document work progress and writing service reports.
- Developing and maintaining strong customer relationships.
- Perform Total Package Fielding (TPF) functions IAW AR and DA PAM 700-142 with the gaining unit/organization in CONUS/OCONUS at unit home stations, TDY locations, and/or during field missions.
- Interface directly with Government customers as the primary technical Subject Matter Expert (SME) on any related matter.
- Perform joint system check out of each system installation prior to issue.
- Conduct technical analysis for system implementations, modifications, and potential enhancements.
- Perform de-installations, installations, and handoffs for specified systems.
- Troubleshoot system problems and/or integration issues, determine system solution in accordance with customer needs, and recommend actions to customer for system solutions.
- Perform engineering assessments of new equipment and software upgrades for integration into required systems.
- Develop and improve operations processes/practices for each location based on best practices across the program and through peer and management collaboration.
- Configure virtual network devices (routers, switches, firewall, performance enhancement), LAN, WAN, encryption devices. Perform hardware and software integration, installation, and test. Requires knowledge and experience with software/application virtualization (VMWare ESXi)
- Participate in review, or update of contract deliverable documents (CDRL).
- Troubleshoot system or component problems experienced /reported from Army field units or team field service representatives (FSR).
- Recommend improved methods, processes related to team products or service, to improve quality or increase performance efficiency.
Education:
The minimum level of education required is: Bachelor's
Desired Requirements:
- 3-5+ years as systems or network technician;5+ years working DOD/Army networks
- DOD IAT Level II (CCNA, CCNP)
- Must be willing to travel up to 50%.
- Proficiency with VMWare ESXi
- Experience with Systems/Software Development Lifecycle (SDLC)
- Experience with Army tactical communications systems (WIN-T Inc1, Inc2, NITE, baseband, transport, switches, routers, servers, Ethernet and fiber optic standards, Network Modernization systems and commercial wireless products used by Army tactical systems)
- Previous experience as a field service representative or in a related service role
- Strong working knowledge of the relevant technical equipment.
- Experience with mobile tools and applications.
- Quick learner, creative, analytical thinker, resourceful, and able to work with a team or independently.
- Must have a U.S. Passport.
Required Security Clearance:
Secret
About Semper Valens Solutions :
Semper Valens Solutions, Inc. (SVS) is a Service-Disabled Veteran Owned Small Business (SDVOSB) providing Cost Effective Software and Systems Engineering, Field Support, Training and Full Life cycle Support Management to the DOD and VA community.
At Semper Valens, our vision is to remain a creative, cutting edge and cost-effective solutions provider where our shared intellect, industry experience, and technology excellence, make a positive difference in our customer's success. Our solutions help bridge the gap between IT and business prioritizations to optimize budgets, risks, and operational processes.
We search for outstanding technical professionals, hiring at all levels of the experience spectrum; intermediate, journeyman and senior. Consider us for your career plan.
Semper Valens Solutions is an Equal Opportunity Employer
Semper Valens Solutions proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth, or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with Semper Valens Solutions through its online applicant system, please contact Semper Valens Solutions Human Resources Department at (830) 899-6870.
Semper Valens Solutions is an affirmative action/equal opportunity employer - minorities, females, disabled, and protected veterans are urged to apply. Applicants have rights under Federal Employment Laws.
All Jobs at Semper Valens Solutions:
Job tags
Salary
