Client Success Specialist

Location

San Diego, CA | United States

Job description

COMPANY OVERVIEW

🌐 Robbins Research International, led by the iconic Tony Robbins, stands as the global leader in personal development and peak performance strategy. With an unwavering commitment to redefining and delivering extraordinary client experiences, our diverse product suite encompasses personal development, sales, digital products, and corporate seminars.

From mastering mental conditioning and communication to excelling in business and personal achievement, our goal is to transform lives and make lasting impacts.

POSITION OVERVIEW

We are seeking a highly organized and detail-oriented individual to join our team as a Client Success Specialist. In this role, you will play a crucial role in supporting the Client Success Manager and ensuring the smooth execution of post-purchase processes leading up to client attendance at live events.

Your primary focus will be on coordinating all forms of post-fulfillment communication with clients to ensure they are well-informed and prepared for the events. This role requires strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving.

RESPONSIBILITIES

1. Post-Fulfillment Communication Coordination: Coordinate all forms of communication with clients after the purchase of event tickets, ensuring timely and accurate delivery of essential information and instructions.
2. Project Coordination: Assist the Client Success Manager in coordinating and managing projects related to post-purchase fulfillment for live events. Utilize project management tools to track tasks, deadlines, and progress.
3. Operational Support: Collaborate with internal teams, including sales, marketing, and logistics, to gather necessary information and assets for various post-fulfillment communication materials, such as emails, SMS messages, website updates, or other relevant channels.
4. Communication Management: Oversee the scheduling, content creation, and distribution of communication materials, ensuring consistent and accurate information is provided to clients.
5. Client Support: Respond promptly and effectively to internal inquiries and concerns related to post-fulfillment processes, providing accurate information, troubleshooting where possible, and escalating complex issues to the appropriate teams when necessary.
6. Data Management and Reporting: Maintain accurate records and data related to post-fulfillment communication processes, client interactions, and any relevant metrics. Produce regular reports to monitor performance, identify areas for improvement, and support decision-making.
7. Process Improvement: Continuously evaluate existing communication processes and systems to identify opportunities for improvement, streamline workflows, and enhance the client experience.
8. Collaboration and Support: Work closely with cross-functional teams, including sales, marketing, and customer support, to ensure effective coordination, share insights, and provide support as needed.

REQUIREMENTS

• Bachelor's degree in business administration, marketing, or a related field.
• Previous experience in project coordination, operations, or customer support is preferred.
• Strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively in a fast-paced environment.
• Excellent written and verbal communication skills to effectively convey information and instructions to clients.
• Proactive problem-solving abilities, with a client-centric mindset and a commitment to delivering exceptional service.
• Proficiency in data management, reporting, and analysis to track performance and make data-driven recommendations.
• Ability to work collaboratively in a cross-functional team environment and communicate effectively with internal stakeholders.
• Familiarity with various communication channels and tools to deliver information to clients effectively.

HOW TO APPLY:

Here's what's needed for you to be considered for our team:

• Complete the application and candidate survey, which will be sent to via email after submitting your information.
• Complete the SPARKHIRE video interview introducing yourself and why you are passionate about this opportunity:

P.S. If this isn't you but you know of someone that would thrive in this role and this environment, we want to hear from them too! Just forward this posting along to them

COMPANY PROFILE

Robbins Research International, Inc. empowers individuals and organizations to guide them towards extraordinary growth and success. We use a unique system of practical tools, proven models, and dynamic communication known as the Tony Robbins Success System.

Our scientifically proven approach creates enduring transformation and measurable results that have been documented for nearly five decades. These outcomes are the result of full immersion at virtual and in-person events, personal and group coaching, and self-guided training tools and strategies including books, audios, videos, and exclusive support communities.

Tony Robbins is the world's #1 life and business strategist, a 5-time New York Times #1 bestselling author, global entrepreneur, investor, philanthropist, and creator of the coaching industry as it is known today. He has empowered over 100 million people from 195 countries to enjoy a greater sense of success, purpose and fulfillment in all areas of their lives.

Job tags

Salary

$60k - $65k