Location
Sanford, NC | United States
Job description
Job Summary:
The BDC Manager at Classic Nissan - Sanford is responsible for overseeing and managing the Business Development Center (BDC) operations at the dealership. This is a full-time, management role in the auto industry that offers a competitive base salary along with commission opportunities. The BDC Manager will play a critical role in driving sales and enhancing the customer experience at the dealership.
Compensation & Benefits:
This is a full-time, base plus commission position with a comprehensive benefits package including health, dental, and vision insurance, 401(k), vacation-paid time off, and employee discounts on vehicles and services.
Responsibilities:
- Oversee and manage the BDC operations at Classic Nissan - Sanford
- Lead a team of BDC representatives and ensure they are meeting goals and providing excellent customer service
- Develop and implement strategies to drive sales and improve customer satisfaction
- Monitor and track BDC metrics and report results to dealership management
- Train and onboard new BDC representatives, providing ongoing training and development for the team
- Collaborate with other departments such as sales and service to ensure a seamless customer experience
- Utilize CRM systems and other technology to manage and track customer interactions and sales leads
- Ensure compliance with all dealership policies and procedures
Requirements:
- Previous experience in a BDC management role within the auto industry preferred
- Proven track record of meeting and exceeding sales goals
- Excellent leadership and communication skills
- Strong understanding of CRM systems and technology used in BDC operations
- Ability to work in a fast-paced environment and adapt to changing priorities
- Customer-focused mindset with a passion for providing exceptional service
- Proficient in Microsoft Office and other technology systems
- High school diploma or equivalent, bachelor's degree preferred
We are an Equal Opportunity Employer and a Drug Free Workplace.
About the Dealership
Mills Auto Group understands rapid growth in the automotive space. Family -owned and operated for the past 19 years, we are proud to have grown from 1 store to over 30. Most of our dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.
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