In-House Field Service Engineer
Location
Brea, CA | United States
Job description
Our client's contribution to healthcare is offering a range of diagnostic solutions, clinical data management tools and process management expertise. Their goal is to provide solutions improving healthcare around the globe.
If you are looking for an opportunity to contribute your skills and knowledge our client has a "contract" position available for a Global Product Technical Support Engineer (In-house Field Service Engineer)
In this role you will:
- Provide on-site service support, including installation, repair, modifications, and preventive maintenance for in-house instrumentation.
- Complete documentation for all service activities
- Review products and distribute troubleshooting aids for field personnel
- Perform in-house testing of hardware and software changes prior to distribution
- Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements
- Determine appropriate preventive maintenance procedures, parts kits, and schedules to ensure effective on-going instrument maintenance
- Develop creative and effective support strategies, drafting product documentation such as service manuals and software and hardware installation procedures for use by internal and external engineers
- Review service manual documentation to ensure accuracy and current revision levels
- Ensure that all supporting documentation is accurate and complete
- Learns customer business needs and acts to meet those needs. Communicates regularly with customers to learn about their business challenges and requirements
- Trend, analyze and interpret field generated data and advise a course of action for problem resolution
- Take a systems approach to instrument issues evaluating implications of both software and hardware on product performance
- Provide recommendations in development projects as a customer and service advocate
Schedule: FT, 40hrs, Mon Fri
Salary: $38/ hr (long term contract)
Location: "onsite" Brea, CA and Miami, FL
Benefits: Health Insurance Medical / Dental / Vision
QUALIFICATIONS
- Bachelor's or Associate's degree in Engineering, Science, or related Healthcare industry field Required!
- 2+ years of relevant experience in the healthcare or biotechnology industry-Preferred!
- 2+ years of experience in manufacturing, field service, or related industry experience -Required!
- Instrument experience in the medical diagnostic field Preferred!
- Must be willing to travel 25% of the time. Mostly domestic travel. International travel- max of 4 times a year
- Knowledge of data analytics as applied to failure analysis and corrective actions
- Must have demonstrated troubleshooting and analytical problem solving skills
- Knowledge of Automation Systems in diagnostic, middleware field
- Skills to be successful customer focused, sense of urgency, display initiative and a willingness to "get it done", ability to meet key targets to achieve quality results, ability to builds action plans to achieve goals, excellent oral and written communication skills
- Must be authorized to work in the US for any employer
- The position is subject to passing a background check and drug screen
Keywords: field service, instrument maintenance, engineer, engineering, manufacturing, instruments, instrumentation, diagnostic manufacturing, medical diagnostic, biotechnology, healthcare
"By applying to this position, you are confirming that you understand the requirements needed for this position, and further confirm that you possess the necessary skills and requirements, as outlined above".
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