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Location

Buford, GA | United States

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Job description

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Nestled on the shores of Lake Lanier lies Lanier Island Resort – an island destination spread out across 1200 acres unlike any resort in Georgia. Our property features 282 guest rooms, indoor/outdoor meeting spaces, golf course, multiple dining options, nature trails, and other points of interest. 

Legacy Lodge at Lanier Islands boasts 282 guest rooms, 22,000 sq ft of event space, and 2 restaurants.

Overview:

While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Knowledge of Micros, Book4Time, Alice, Opera PMS, SynXis is preferred.
• Manage and monitor activities of evening employees in all departments, ensuring they adhere to standard operation procedures as established by department heads.
• Act as manager on duty for the hotel in the absence of the Front Office Manager or Rooms Operations manager to handle guest complaints, problem solving, special requests and other situations that may arise.
• Fully able to support entire team. Can check in/out guests, reservations, PBX, bell /guest/valet services, room blocking for transient and group rooms control knowledge.
• proven history of positive coaching and counseling of staff with the end goal of helping each person grows in a positive way within the hospitality industry. Fair, Firm and Consistent along with leading by example. Fully available to staff and fully available to guests.
• Assist front office manager in enforcing financial controls throughout the department, helping to control expenses, scheduling, and purchasing.
• Assist Front Office Manager in managing open folios, room inventory management, researching financial transactions, handle credit card disputes, reservations and other duties as assigned.
• Be knowledgeable on emergency response procedures and identify deficiencies. Ensure team is trained and able to respond in the event of emergency.
• Conduct routine inspections of property and report findings in Alice for follow up by housekeeping and engineering team.
• Draft evening reports to ensure other managers are aware of any issues from the night prior
• Must be able to multi-task and delegate tasks and lend support as needed.
• Lost revenue reports, adjustments with back up, cash handling, Transportation weekly report.
• Display high level of ethical standards and practices.
• Detailed oriented
• Other tasks as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• The ability to oversee, mentor, and hold supervisors and hourly staff accountable to standards are part of the expectation.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age with valid driver’s license and clean MVR for 3 years.

EDUCATION and/or EXPERIENCE:

Bachelors Degree or equivalent from four-year college; and two years experience in the Hotel industry working in Front Of House Operations. However, should your background not include college, but does include multiple years of working within the Hospitality industry with proven and researchable positive history is considered on the job education and experience.

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