Intake Manager

Location

Texas | United States

Job description

For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. G&A Partners' client is currently seeking a Intake Manager to join its team in Houston, TX .

The Intake Manager will help manage the client intake process for a leading Texas personal injury law firm – while also providing a wide range of pre-litigation support on personal injury case files. This role will work closely with Firm Management to identify all viable claims, make recommendations on the follow-up for each, and then pursue these all the way through to sign-up.

This is a fantastic long-term career opportunity for someone who will consistently deliver A+ performance while maintaining a positive attitude - even when faced with difficult callers/clients, or tough deadlines.

• Screening of new potential clients across the entire spectrum of single event personal injury matters, as well as mass torts (e.g. dangerous drugs, defective medical devices) and beyond
  • Regular interaction with firm management on handling decisions
• Diligent, system-based follow-through on all wanted intakes
• Maintenance and enhancement of all data entered/saved to our case management software and drives
• Regular daily, weekly, and monthly reporting on intake
• New client sign-ups across all channels (in-person, email, text), in-office and remote, both during business hours and after hours
• Intake or pre-litigation investigation work, including crash reports, background checks, workers’ compensation verification, OSHA investigations, etc.
• A full range of pre-litigation case management (e.g. medical and billing records; helping with medical treatment; inbound and outbound correspondence with clients, insurance adjusters, medical providers; etc.)
• Resolving client questions, concerns, and other escalated issues – by phone and in person
• Managing after-hours intake
• Support internal and external audits
• Ensuring complete compliance at all times with all ethical and legal obligations
• Additional projects, as assigned.

• 4-year college degree, along with strong academic track record evidenced by GPA, awards/honors, extracurricular activities, etc.
• Bilingual in Spanish (both spoken and written)
• Excellent customer service and sales skills, with the ability to consistently project confidence, empathy, and energy on the phone
  • Ability to quickly relate what differentiates our firm and our service
• High emotional intelligence
• Excellent writing skills
• Must have valid driver license with good driving record

Equal Opportunity Employer Statement

G&A Partners as an Equal Opportunity Employer considers all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Our management team is dedicated to providing a work environment free of discrimination and harassment based on any of these characteristics. We are committed to this policy and achieving a diverse workforce with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

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Salary