Location
Wheat Ridge, CO | United States
Job description
Kforce has a client that is seeking a Service Desk Analyst in Wheat Ridge, CO.
Responsibilities:
- Service Desk Analyst will work assigned ticketing and chat queue
- Respond to, diagnose, and support PC, server, applications, and hardware through discussion with users
- Leverage knowledge base to improve and support first call resolution
- Identify workarounds when needed and route more complex issues to the secondary and tertiary teams of support as required
- As a Service Desk Analyst, you will interact with network services, application support, and site support to restore service and/or identify and correct reported issues, as needed
- Document and prioritize Service Desk tickets, chat, and emails, call accurately in the ticketing system, and respond in a timely manner as guided by the department's Service Level Agreements
- Support resolution of urgent issues, including paging appropriate experts to help resolve critical issues, as needed
- Makes process improvement suggestions and recommendations
Job tags
Salary
$25 - $28 per hour
