Extension Reporting Systems Associate | University of Illinois - Urbana-Champaign
University of Illinois - Urbana-Champaign
Location
Urbana, IL | United States
Job description
Extension Reporting Systems Associate University of Illinois Extension - Extension Administration WE TRANSFORM LIVES. Everything we do is designed to improve the quality of life of the people in the state of Illinois, across the nation, and around the world. We discover, develop, translate, and disseminate knowledge to address societal concerns and train the next generation of experts and leaders in a way that empowers them to expand the boundaries of science to higher levels of understanding and influence.
Be a part of our story. Through learning partnerships that extend knowledge and change lives, University of Illinois Extension provides educational programs aimed at making life better, healthier, safer, and more profitable for individuals and their communities. Illinois Extension has operated continuously for more than 100 years connecting the citizens of Illinois to their land-grant university by providing educational programming around the state. University of Illinois Extension is based in the College of ACES and works with all colleges and units of the University of Illinois at Urbana-Champaign.
Job Summary The Reporting Systems Associate serves as a regular, full time, 12-month position with primary responsibility for providing training, support, and communication with University of Illinois Extension staff to promote high quality outreach and impact reporting across Illinois Extension. The successful Reporting Systems Associate will lead, develop, and implement training, resources, and procedures for proactive and responsive communication with Extension staff to effectively use the Program Evaluation and Reporting System (PEARS) and other reporting platforms used to gather data that supports internal and external reporting to stakeholders. The individual will liaise with data team members across Extension's program areas to maximize efficiency and minimize burden on Extension staff.
Duties & Responsibilities - Training and Support
- Oversee the total customer experience for the PEARS software system utilized by Illinois Extension staff, including assessment of needs for training and support.
- Assist PEARS users who have questions or need additional support through phone, email, and Microsoft Teams communication.
- Design, evaluate, and update written and video job aids and provide training support to all PEARS users.
- Edit content and update Extension's website dedicated to planning, reporting and evaluation.
- Work with program area data team liaisons to coordinate communication of program area specific reporting priorities in PEARS.
- Design and conduct training for Extension staff to use data dashboards and PEARS exports for program improvement and monitoring.
- Draft and distribute mass email communications (using Webtools) to Extension staff regarding reporting requirements, deadlines, and resources.
- Data Quality Improvement
- Collaborate with the Program Planning and Assessment Extension Data Analyst to prepare and distribute quarterly field review and supervisor summary notifications regarding submitted PEARS data.
- Manage and track follow-up communications with PEARS reporters to resolve inconsistencies for PEARS records flagged in data validation processes.
- Participate in year-end data clean-up and beginning-year set-up processes (e.g. manage custom data fields, supervisor assignment in PEARS, user data management).
- Submit bulk recode requests, support and enhancement needs to the PEARS development team (third party software vendor).
- Develop and maintain tools for Extension program staff and the Assistant Director of DEIA to streamline collection and use of Civil Rights data.
- Assist with testing new and updated dashboards/visualizations that rely on reporting data.
- Impact Reporting
- Review impact success stories submitted in PEARS to identify potential impact summaries for inclusion in state and federal stakeholder reports.
- Generate programmatic summaries to support impact reporting to state and federal stakeholders.
- Organizational Support
- Assume additional related responsibilities to enhance the mission of the unit.
- Local, regional, and statewide travel required as needed; personal transportation required. Travel reimbursement is provided for either personal vehicle use or other means of transportation as coordinated by employee in accordance with University policies.
- Conduct all activities in accordance with the Civil Rights Act, Title IX, Rehabilitation, Americans with Disabilities Act, and the University of Illinois Extension Affirmative Action and Equal Employment Opportunity Plan.
Additional Physical Demands To perform the functions of this position, the employee will be required to perform work both within an office and outside in the communities that are served. Must have the capability to travel from one location to the other in a timely fashion. A valid driver's license is preferred. Employee is responsible for securing personal transportation. Some work will be required during evenings and/or weekends. When working, the employee may be exposed to a variety of environmental factors to include, but not limited to, hot or cold weather, exposure to noise and allergens, and uneven ground. In performing the functions of this position, the employee may be subjected to various mental and physical demands as well to include, but not limited to, independently traveling to and performing work at different locations, lifting and moving items that may occasionally weigh up to forty (40) pounds and frequently weigh up to twenty (20) pounds, and twisting, pushing and pulling movements.
Minimum Qualifications Bachelor's degree.
A total of one (1) year (12 months) in education, training, and/or work experience in the area of specialization inherent to the position. Demonstrated training and customer service experience. (Note: Master's Degree in an area consistent with the duties of the position may be substituted for one (1) year of work experience.)
Preferred Qualifications Academic background in adult and/or continuing education, distance education, instructional design, communications, social science, business/software training or related field.
Experience providing training resources to adults, including presentations, online trainings, and written instructions. Experience with training designed for a diverse workforce (including a range of learning styles and preferences) with attention to cultural competency and humility. Experience with providing exceptional and responsive customer service. Experience with content management using Drupal, WordPress or similar CMS. Experience with online learning management systems such as Moodle or Canvas. Experience with online reporting systems. Experience with using the Program Evaluation and Reporting System (PEARS). Experience with or understanding of the Cooperative Extension Service and related outreach. Experience with web and video conferencing, audio/video capture and post-production. Experience with educational technologies and pedagogy.
Knowledge, Skills and Abilities - Demonstrated communication skills (creation of written material and in-person or online presentations).
- Demonstrated customer service skills, working with diverse clients on the phone, responding to email and MS Team chat requests, and working with colleagues to address needs via online meeting platforms (e.g. Zoom, MS Teams).
- Strong organizational skills to manage multiple projects/tasks/communications simultaneously.
- Proficiency with using MS PowerPoint (or other software) to create engaging training materials, MS Excel to manage and log communication tracking, and MS Teams to manage internal communications and files.
Appointment Information This is a 100% full-time Civil Service 5002 - Program Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. The salary range for this position starts at $50,000.
For more information on Civil Service classifications, please visit the SUCSS web site at .
Remote or hybrid work options are available.
Application Procedures & Deadline Information Applications must be received by 6:00 pm (CST) on February 29, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting.
Work Authorization sponsorship is not available for this position . In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact
[email protected] . For questions regarding the application process, please contact 217-333-2137.
The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. The University of Illinois must also comply with applicable federal export control laws and regulations and, as such, reserves the right to employ restricted party screening procedures for applicants.
Out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position. Illinois residency requires proof of a valid Illinois Driver's License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing
[email protected] .
Requisition ID : 1022658
Job Category : Administrative
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About University of Illinois - Urbana-Champaign
The University of Illinois at Urbana-Champaign has earned a reputation as a world-class leader in research, teaching, and public engagement. With our land-grant heritage as our foundation, we pioneer innovative research that tackles global problems and expands the human experience. Our transformative learning experiences, in and out of the classroom, are designed to produce innovative alumni who desire to make a significant, societal impact.
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