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Location

Fayetteville, NC | United States

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Job description

**Position Title:** Remote Call Center Representative

**Compensation:** $13.25 to $16.50 per hour (Estimated pay)

**Location:** Fully Remote

**Benefits Offered:** Dental, Medical, Paid Time Off, Vision

**Work Commitment:** 15 hours per week or more

**Schedule Availability:** Flexible, Rep controls own schedule

**Training Availability:** 1-4 Weeks

**Position Description:**

Are you passionate about providing exceptional customer care across a variety of industries? We are seeking a dedicated Remote Call Center Representative to join our team. In this role, you will serve as the primary point of contact for our valued customers, offering product/service information and efficiently resolving any concerns they may have. Our diverse clientele spans industries including roadside assistance, telecommunications, entertainment, home improvement, retail, electricity, hospitality, travel, and tourism.

**Responsibilities:**

- Manage inbound and outbound calls with efficiency and professionalism.
- Identify customer needs and provide appropriate solutions.
- Process orders, returns, exchanges, and billing inquiries.
- Coordinate service dispatch when necessary.
- Keep customers informed on the status of their inquiries.
- Proactively engage in upselling opportunities.
- Maintain thorough and organized records of all interactions.

**Requirements:**

**Knowledge/Skills/Abilities:**

- Demonstrated ability to remain resilient and empathetic in challenging situations.
- Self-discipline to manage own schedule effectively.
- Proficiency in utilizing multiple computer programs simultaneously.
- Strong customer focus with adaptability to diverse personalities.
- Exceptional multitasking and time management skills.

**Qualifications:**

- Authorized to work in the United States.
- US resident (excluding specific states).
- Minimum 18 years old.
- High school diploma or equivalent.

**Workstation Requirements:**

**Laptop/Desktop:**

- Processor: Intel i-class (i5+ or higher).
- Storage: 60 GB usable memory or higher.
- RAM: 4 GB or higher.
- Operating System: Windows 10.

**Phone Service Requirement Options:**

- Landline or VoIP Phone Line.
- Call Center Dialpad with Headset provided.

**Internet Requirements:**

- Download Speed: 10 mbps or higher.
- Upload Speed: 3 mbps or higher.
- Wired connection from Desktop/Laptop to Router/Modem required.

**Additional Information:**

- This is not a telemarketing position.
- All communications routed directly to workstation.

**Benefits:**

- Paid Training
- Paid Time Off
- Telecommute
- Flexible Schedule
- Wellness Resources
- Employment Security
- Training & Development
- Advancement Opportunities
- Safe Workplace Environment
- Health Care Plan (Telehealth, Dental & Vision)

If you're ready to join a dynamic team and make a difference in customer satisfaction, apply now!
Employment Type: Full-Time
Salary: $ 14.00 17.00 Per Hour

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Job tags

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Salary