Call Center Representative

Location

Jersey City, NJ | United States

Job description

Job Title: Call Center Representative

Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and support. Your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues, and providing accurate information in a professional and courteous manner. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

1. Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests.
2. Make outbound calls to follow up on customer issues, provide updates, and gather feedback.
3. Identify customer needs and recommend appropriate products or services
4. Maintain a high level of knowledge about company products, services, and policies.
5. Meet or exceed performance metrics, including call quality, productivity, and customer satisfaction.
6. Collaborate with team members and supervisors to improve processes and achieve departmental goals.
7. Stay updated on industry trends, best practices, and emerging technologies to enhance customer service delivery.
8. Adhere to company policies, procedures, and compliance standards at all times.

Requirements:

1. High school diploma or equivalent; college degree preferred.
2. Exceptional communication skills, both verbal and written.
3. Strong problem-solving abilities and attention to detail.
4. Ability to multitask and work effectively in a fast-paced environment.
5. Proficiency in using computers and navigating multiple software applications.
6. Positive attitude and willingness to learn and adapt.
7. Ability to work independently as well as part of a team.
8. Flexibility to work various shifts, including evenings, weekends, and holidays.

Job tags

Salary

$26 per hour