Location
Saint Paul, MN | United States
Job description
Customer Success Intern
Summer 2024 (May 20th - August 23rd)
32 hours per week for 14 weeks
Onsite | St. Paul, MN
BetterYou is a Healthy Habits Companion on a mission to help you achieve your goals. To date we’ve helped thousands of people get an extra 30 minutes of sleep each night, improve their talk time with friends by 10 minutes each day, or get another workout in every week. From great products to long-lasting companies, we believe that nothing great is made alone—come build with us!
We are seeking a motivated and dynamic individual to join our team as a Customer Success Intern for the upcoming summer. This internship provides an exciting opportunity to work closely with our Customer Success Team, contributing to the enhancement of customer relationships, gaining hands-on experience in the field, and actively participating in user signup recruitment efforts.
Responsibilities include, but are not limited to:
Customer Relationship Amplification:
- Collaborate with the Customer Success Team to strengthen and amplify customer relationships.
- Assist in identifying and implementing strategies to enhance overall customer satisfaction.
Communication Strategy Deployment:
- Contribute to the creation and deployment of an existing customer communication strategy.
- Develop engaging content for various channels, including social media, to effectively communicate with customers.
Learning and Development:
- Gain a comprehensive understanding of Customer Success principles and practices.
- Participate in customer meetings, showcasing value propositions and learning to address customer needs.
Social Media Marketing:
- Play an active role in crafting content for social media platforms to promote positive customer interactions.
- Work on campaigns that highlight customer success stories and key achievements.
- Create engaging content ready to post on our social media channels.
Recruitment of User Signups:
- Assist in recruiting user signups through various channels.
- Attend customer locations, college orientation events, and company HR events to actively promote and encourage user participation.
- Work at signup tables, engaging with potential users and providing information about the benefits of using BetterYou..
Collaboration:
- Collaborate cross-functionally with different teams to ensure a unified and positive customer experience.
- Contribute innovative ideas to improve processes and communication strategies.
Requirements
Key Qualification, Competencies, Skills, or Abilities:
- Strong written and verbal communication skills.
- Familiarity with social media platforms and content creation.
- Enthusiastic about learning and contributing to a fast-paced environment.
- Ability to work collaboratively in a team and independently when needed.
- Willingness to travel to customer locations and attend events for user signup recruitment. (25% travel potential)
- Strategic and creative thinker with a focus on providing an amazing member experience
- Creative problem solver
- Willingness to explore and learn new things
- Humility and ability to take constructive feedback
- Collaborative team player
Experience - Required:
- Currently pursuing a degree in Business, Marketing, Communications, or a related field.
- Previous work experience
- Experience partnering and coordinating with cross-functional teams
Experience - Preferred:
- Experience with social media platforms like Instagram, Snapchat and Tiktok in a professional setting (EDU, Business, Nonprofit)
- Group / extracurricular leadership experience
Benefits
Working at BetterYou
At BetterYou, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and perspectives allows our employees, product, and community to flourish. BetterYou is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, or Veteran status.
Learn more about BetterYou at
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