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Location

Sugar Hill, GA | United States

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Job description

Now Hiring: Customer Service Representative

 

Schedule: Monday-Friday 8:00 am- 5:00 pm

 

Location: Sugar Hill, GA

 

What is in it for you: 

Benefits: Medical, Dental, Vision Insurance, 401k, PTO, Paid Holidays

Compensation: $18.00 to $21.00 Based upon experience 

 

Summary:

 

Delaney Hardware is currently looking for a Customer Service Representative to work in our Sugar Hill, GA office. If you are looking to join a great team, have a background in the hardware industry, are outgoing and have outstanding customer service skills, a detail oriented, extremely organized, able to work independently, and a self-starter who enjoys working in a fast-paced high-volume environment - Apply Today!

 

What you will be doing:

 

· Ensure that all customer pricing, delivery, quality, and order entry requests are accomplished with a sense of urgency.

· Manage all customer purchase orders from order entry through expected delivery.

· Provide lead generation assistance to the Inside Sales through coordinated efforts. 

· Daily review customer Backlog/Back Order Report reports to address and/or escalate action on delinquent or potentially delinquent orders, including timely communication with customers.

· Handle customer complaints and/or material return requests efficiently and effectively, providing appropriate solutions or alternatives, and following up in a timely fashion to ensure complete resolution.

· Work cross functional with all internal and external resources to assist customers and to expand personal knowledge of product offerings and solutions.

· Escalates critical or important situations concerning sales and customer activities to the appropriate manager or decision-maker.

· Serve as a primary agent to the Sales queue and adhere s   to queue procedures, must maintain average of 20 or more IB calls per day.

· Must maintain departmental KPI standards individually as well as team target.

· Remains knowledgeable and confident in company products and procedures and has a working ability to utilize company tools and resources to best service the customer.

· Perform other duties as required.

 

What you will need:

· High school diploma or equivalent required

· Intermediate level of skill in Microsoft Office, specifically in EXCEL, WORD, and OUTLOOK

· Utilization of CRM system and experience with NetSuite is preferred.

· While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer. 

· The employee must occasionally lift and/or move up to 15 pounds. 

 

To Learn More About Us:   Delaney Hardware

 

USD $18.00 - USD $21.00 /Hr.

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Job tags

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Salary