The Forum - The Forum Caterers
Location
Baltimore, MD | United States
Job description
The Forum The Forum Caterers in Baltimore, MD is looking for one banquet server to join our 17 person strong team. We are located on 4210 Primrose Ave. Our ideal candidate is self-driven, ambitious, and engaged.
POSITION SUMMARY: To provide prompt and courteous service to all guests, encouraging the guests to return again which will generate repeat business.
JOB RESPONSIBILITIES: To provide guests with efficient and attentive service which will present a positive image of The Forum while exceeding the guest's expectations. All functions are to be carried out in an environment of teamwork, as follows:
• Attentively listen to pre-shift meeting conducted by banquet captain
• Prepare and serve meal accompaniments to guests.
• Perform side work.
• Open bottled wine for guests.
• Bus and set tables.
• Perform set up and breakdown of various stations (i.e., deli, dessert, coffee, espresso).
• Communicate with support crew and management
• Set up banquet room as instructed by Banquet Captain to include linen, service-ware and glassware.
• Attend roll call /line-up meetings before events to learn function particulars, including guest expectations.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all The Forum’s services/features and local attractions/activities to respond to guest inquiries accurately
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Practice “Clean as you go” policies.
• Greet guests as they arrive and assist them with seating at tables
• Retrieve alcoholic beverage items from bar and serve to guests
• Open and serve wine/champagne bottles
• Make all varieties of coffee
• Clear each course following procedures
• Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency in the order throughout the banquet.
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Salary
$16 per hour
