Customer Care Representative II
Location
Pennsylvania | United States
Job description
Job Title: Customer Care Representative
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Work Arrangement: Hybrid after completion of training
Role Overview:
- Analytical position requiring heavy multitasking.
- Utilize SAP and MS Excel extensively to manage multiple processing priorities related to customer orders and financial information within processing software.
Candidate Requirements:
- Ability to articulate previous experience with order processing software, including:
- Name of the order processing software used.
- Daily functions/steps managed aside from running reports.
- Types of customer orders processed.
- Explanation of the department's purpose and goals.
- Information stored and processed in the software tool.
- Impact of the role on the business.
- Specific expertise within MS Excel, such as Pivot Tables and V-Lookups.
Responsibilities:
- Manage customer orders throughout the entire fulfillment process.
- Ensure complete customer satisfaction through timely follow-up and account status updates.
- Collaborate within a team environment while maintaining autonomy to make decisions benefiting the customer and the organization.
- Assist in resolving outstanding credit issues, non-conformances, and supply chain projects.
- Interface with various functions within the business, including Marketing, Sales, and Logistics.
Experience Required: 0-3 years
Job Title: Customer Service Representative
Responsibilities:
- Manage entire order fulfillment process for assigned channel partners, including order entry, issue resolution, shipping, and invoicing.
- Proactively address obstacles between customer requirements and company's ability to satisfy them.
- Build strong relationships with channel partners and seek opportunities for improving customer experience.
Formula for Success: You Will...
- Manage order to cash process activities efficiently.
- Execute Customer Non-Conformance process, including investigation and reporting.
- Contribute to supply chain initiatives, such as managing slow-moving inventory and reducing Days Sales Outstanding (DSO).
- Provide consistent quality service and act as a liaison for customers.
- Enforce business rules and coordinate cross-functional resolutions.
Ingredients for Success: What We Look For in You...
- Strong understanding of Order to Cash, Invoicing, and Reconciliation process.
- Experience with SAP order to cash modules preferred.
- Ability to work independently and offer solutions to complex problems.
- Initiative for process improvement and understanding of broader business impact.
- Bachelor's degree preferred, with 5 years of progressive experience in a related field.
- Proficiency with Microsoft Office suite and intermediate competence with Excel.
- Experience interacting with customers in a helpful and friendly manner.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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