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Location

Plantation, FL | United States

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Job description

REQUIREMENTS AND PREFERENCES


This job announcement will remain open until sufficient applications
are received and may close at any time.


The Broward County Board of County Commissioners Transportation Department is seeking qualified candidates for the position of Administrative Coordinator in the Marketing and Customer Relations Section of the Transit Division.



General Description
Performs administrative work assisting in the coordination and administration of business operations and functions.
Works under general supervision, independently developing work methods and sequences.



Minimum Education and Experience Requirements


Requires an Associate's degree from an accredited college or university with major coursework in business or public administration or closely related field.


(One year of relevant experience may be substituted for each year of required education.)


Requires four (4) years in staff administration, management, and organization or closely related experience including six (6) months lead work/supervisory experience depending on area of assignment.


Special Certifications and Licenses


None.



Preferences


Bachelor's Degree or Higher


Customer Relationship Management (CRM) Certification


2+ years of Transit Experience


2+ years of Supervisory Experience in a Union Environment


1+ years of Kronos, PeopleSoft, & Financial System (ERP) Experience


1+ years of Advanced-level Computer Skills, Microsoft Office, Adobe, Visio, Transit Software, and Databases


Strong Verbal/Written Communication Skills

KEY RESPONSIBILITIES:
Oversee section administration processes, technology implementations, and office management, to include accounting/procurement, bus pass sales, and call center programs. Assigns and reviews the work of staff and specially assigned projects.


Supervise the Bus Pass Sales Programs and provide process improvements to bus sales coordinators. Submit purchase requisitions for purchase orders to replenish bus pass inventory. Verify inventory process and reconciliation of bus passes. Maintain on-line spreadsheets for inventory tracking.


Oversee the section's compliance and training programs.


Streamline and organize upgrades in equipment and technology for efficiency and advancement.


Be the first line representative for training on current and new technology and provide training to staff (train the trainer). Oversee activities for the on-line bus pass sales program.


Liaise with other transit sections and vendors to communicate issues and to ensure customers are provided with solutions and ensure that all new database/software are working properly.



DUTIES AND RESPONSIBILITIES


The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.


Coordinates the business operations functions of a County division, section or unit; may supervise clerical and specially assigned technical staff engaged in a wide variety of secretarial, clerical, bookkeeping and technical functions; assigns and reviews work of subordinates and/or specially assigned project personnel.


Coordinates the activities of a program or project which has operational responsibility of considerable scope; assists in the development of project procedures and schedules; prepares project reports and related data.


Reviews state of accounts and records, and assists in preparing oral, written and statistical reports; provides professional level staff assistance to an administrative superior, division or department head in specially assigned areas of operation; assists and advises on matters pertaining to programs or projects assigned.


Responsible for maintenance of project records and documentation; facilitates the accomplishment of work through providing, obtaining and coordinating a variety of services.


Acts as administrative liaison among various County operational and administrative functions related to an assigned program or project; interprets and explains policy regulations and operating procedures.


Performs related work as assigned.



WORK ENVIRONMENT



Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.


Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.


Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.


None.


SPECIAL INFORMATION



Competencies

• Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.

• Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

• Decision Quality

Makes good and timely decisions that keep the organization moving forward. Seeks coaching from others to address routine problems; learns to handle these issues effectively. Bases decisions and actions on relevant rules and procedures.

• Directs Work

Provides direction, delegating, and removing obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.

• Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

• Optimizes Work Processes

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.

• Ensures Accountability

Holds self and others accountable to meet commitments. Tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.

• Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
County Core Values


All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance


Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email [email protected] to make an accommodation request.


Emergency Management Responsibilities


Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.


County-wide Employee Responsibilities


All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.


All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.


Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,000. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount. .

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