Guest Service Coordinator
Location
Phoenix, AZ | United States
Job description
Salad and Go is a one-of-a-kind drive-thru concept on a mission to make fresh, nutritious food convenient and affordable for ALL. Recipes from our very own Michelin-star trained chef are prepared in our own central kitchens, delivered directly to our stores where our team members prepare made to order salads, wraps and breakfast burritos for our guests. Our food is offered at a price point that ensures accessibility: everyone deserves a delicious meal. Focused on a simple, convenient drive-thru only model, Salad and Go operates in more than 130 locations across Arizona, Texas, Oklahoma and Nevada and is expanding rapidly into new states. As part of our mission, Salad and Go puts special emphasis on community outreach and philanthropic initiatives and fosters a company culture that prioritizes the wellbeing of all our team members. Our one-of-a-kind model is fundamentally changing food systems and igniting a positive, life-changing movement toward better food for all.
We're looking to grow our Guest Services Team. Join Salad and Go as a Guest Services Coordinator to become an expert in providing an outstanding experience to Salad and Go’s thousands of guests. You'll be part of an exciting team designed to take our support to the next level.
As the Guest Service Coordinator, you will:
- Handle all inbound guest inquiries and provide efficient and effective resolutions via Phone, Email, and/or social media.
- Develop an extensive expertise in how Salad and Go uses its processes and system to promote positive outcomes for the guests.
- Operate with a willingness to grow with a diverse team that has passion for what we do & the impact we are making toward this industry.
- Assist guests with a variety of transactions through a seamless and friendly experience.
- Demonstrate expertise in all technologies used in the store environment.
- Inspire trust, teamwork and positive team relationships with other departments.
- Defuse guest concerns and provide solutions in a calm, timely and effective manner while meeting daily team benchmarks.
- Ensure the security and privacy of guest information through education, compliance, and resolution of issues.
- The hours and schedule for this position will vary by week and include weekend hours depending on business needs.
We're excited about you because...
- You have 2+ years’ experience handling guest issue resolution
- You have strong written & verbal communication skills including top-notch grammar, spelling & punctuation within a CRM (Customer Relationship Management) system.
- You are compassionate and enjoy helping others.
- You are a strategic thinker that loves to explore new opportunities & process improvements.
- You are organized and have a good working knowledge of Excel, Microsoft, Word, and social media
- You can multitask in a fast-paced environment.
Benefits
- Competitive pay + bonus potential
- Unlimited PTO (paid time off)
- Paid sick time
- Health, dental, and vision insurance
- 401k program with company match
- Growth potential with a fast-growing company
- Free Salad and Go meals
Job tags
Salary
