Location
Macon, GA | United States
Job description
Full job description
This announcement is open to the public.
Tax Examiner 1
Why join the team?
At the Georgia Department of Revenue, our mission is to administer the tax laws of the state of Georgia fairly and efficiently in order to promote public confidence and compliance while providing excellent customer service. If you would like to help us build on our vision of maintaining a highly motivated and well-trained workforce who proudly serves the Georgia residents and business owners, this is your chance to shine!
What we offer:
- An environment of encouragement and professional growth.
- A chance to make a difference by being a part of a driven and dynamic organization
- A comprehensive benefits package including paid sick/annual leave, and competitive compensation.
Core duties
- Verifying Alcohol & Tobacco and other business-related tax types, checking forms to verify taxpayer data, and ensuring that supporting documentation is correctly computed and complete.
- Conferring with taxpayers or their representatives to discuss licensing and registration related to alcohol and tobacco.
- Provides guidance and assistance to customers with department forms, applicable laws and regulations, or explain issues, laws, and regulations involved in licensing or registrations of alcohol, tobacco, vapor, or alternative nicotine products.
- Maintain and update accounts and profiles for taxpayers.
- Complete licensing and registrations following standard procedures for alcohol, tobacco, vapor, and alternative nicotine products.
- Resolving related problems, creating, updating, auditing, and/or maintaining records, documents, and databases with taxpayer information, examining and processing tax documents within area of assignment to ensure information is timely, accurate and complete.
- May coordinate with outside units or Departmental authorities to ensure accurate assessment, adjustment, and crediting of taxpayer accounts.
- May determine appropriate methods of debt settlement in compliance with statutory provisions.
- Monitors claims, requests, returns and payments to ensure timely processing and compliance with agency, state, and federal laws.
- Performs computer research or basic investigation to gather additional data and ensure compliance with applicable regulations.
- Daily task will require work in GA DOR’s Integrated Tax System (ITS).
- Daily tasks will require use of telephone and periodic use of an automated call distribution system (InContact).
- Environment is set on meeting daily production standards that range depending on tax type and complexity.
What qualifications are required?
Associates degree in accounting, bookkeeping or related area from an accredited college or university
OR
One year of related experience (i.e., Office Clerk, Secretary, Office Assistant, Data Entry)
The Essentials:
- Teamwork and Cooperation: Demonstrated ability to promote and work in a team atmosphere, be inclusive of all team members, and work well with co-workers & leadership
- Judgment and Decision Making: Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties
- Accountability: Demonstrated ability to accept responsibility for one’s actions with honesty and integrity, while
- maintaining credibility and remaining committed to organizational success
- Customer Service: Demonstrated ability to appropriately address internal & external customer issues while respecting business needs Good verbal and written communication skills
- Results Orientation: Demonstrated ability to meet deadlines to achieve performance goals, while focused on efficient & effective problem resolution
- Communication Skills: Ability to communicate clearly, effectively, and accurately to convey and ensure the message is understood
Preferred qualifications:
- Ability to read and interpret laws, policies, rules, and regulations pertaining to alcoholic beverages and tobacco products and related enforcement/compliance activities
- Two-year customer service experience
- Experience working with DOR Integrated Tax System
- Accounting or bookkeeping experience
- The ability to research and make work adjustments based on changing regulations
- A Bachelor’s or Master’s degree in business, preferably accounting, finance, economics, or other related areas.
Position Status: Unclassified
Pay Grade: F
Expected salary: $29,519.63 - $38,200
Location: 6055 Lakeside Commons Dr., Macon, GA 31210
This is a hybrid position and will operate out of the assigned office and have the ability to telework.
State Personnel Board Rules for current State Employees
478-1-.12 Salary
478-1-.15 Changes to Employment Status
Important:
All selected applicants for Department of Revenue positions are subject to a State of Georgia tax records check and a criminal background investigation before final approval to begin work. Additional background processes may be in place for some positions, such as law enforcement. In addition, the highest level of education indicated on your Team Georgia Careers Profile will be verified.
If you need an accommodation due to disability for any part of the employment process, please contact Human Resources Office at [email protected].
Due to the large volume of applications received by this office, only applicants selected for interview will be notified for final applicant selection. Human Resources maintains the discretion to close the job announcement prior to the closing date if a significant number of applications are received.
Equal Opportunity Employer:
The Department of Revenue is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age, sex, religion, disability, genetic information, political affiliation, protected uniformed service or other legally protected category. This policy statement applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, transfer, demotion, compensation, training, and termination.
Associate's degree in accounting, bookkeeping or related area from an accredited college or university OR One year of related experience.
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