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Netbackup L2 Support


IBU Consulting Pvt Ltd


Location

United Kingdom | United States


Job description

Required Core Skills:


1. Troubleshooting NetBackup error codes and ability modify schedules, policies and client configurations while ensuring stability of critical production services and infrastructure
2. Experience of customer deployments exceeding 50,000 endpoints
3. Previous large scale migrations experience of data protection workloads


Nice to have skills:
1. Effective communication skills in both verbal and written English
2. Good analytical and troubleshooting skills (the ability to think logically through a problem)


Minimum years of experience: 5-8
Certifications Needed: No


Detailed JD:


Troubleshooting NetBackup error codes and ability modify schedules, policies and client configurations while ensuring stability of critical production services and infrastructure.
Taking initiative and proactively raising issues with both internal teams and external vendors
Experience logging calls with both hardware and software vendors, including progressing issues through to resolution
Strong understanding of data protection solutions for Linux, Windows, Oracle and VMware. Including deployment and troubleshooting issues
Experience of customer deployments exceeding 50,000 end-points
Previous large scale migrations experience of data protection workloads
Basic ability to troubleshoot when issues are introduced from automation
Experience supporting environments with multiple NBU primary server domains, as well as 100's of media servers
Experience operating within controlled environments, adhering to strict change management and role elevation criteria.
Flexibility to work across time zones as required.
Additional skills -
Effective communication skills in both verbal and written English
Client focused with regards to service delivery
Self-driven and able to work independently or within a team
Good analytical and troubleshooting skills (the ability to think logically through a problem)
Must have the initiative, tenacity and commitment to see problems through to resolution
Confidence to speak out and voice their opinions where necessary.


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