InfiCare Technologies
Location
Carrollton, TX | United States
Job description
Seeking a Trainer Credit Cards Judgmental Lending with experience in Judgmental lending in Carrollton, TX
Job Title: Trainer Credit Cards Judgmental Lending
Location: Carrollton, TX
Duration: Full Time/ Permanent
Job Description:
Primary role is to oversee the training function of Judgmental Lending which will be both inbound and outbound , The Trainers responsibilities including managing end-to-end training of staff and ensure knowledge transfer as per the customer requirements while ensuring the level of expected service, quality is maintained, the trainer will be responsible for having frequent connects with internal stakeholder, clients and team members, they will also has to instill awareness of the team member's goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success.. The candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication skills, also help in creating SOP and training material and ensure the training throughput set up the business is met.
Essential Job Functions:
Ensure training batches is completed as per the customers' requirements
Ensure that the training batch clears the client certifications
Meet and/or exceed goals set by line of business
Motivate and lead team to success using recognition, team building activities and positive reinforcement
Hold daily/weekly huddles to discuss results from previous days, changes, etc.
Participate in training performance meetings
Review org charts to understand clear reporting structures within each unit
Good knowledge of Windows based applications, Outlook, Word, and Excel is important
Respond to communications from client
Assist Senior Management as needed
Share inputs for weekly WBR & monthly MBR meetings with the client
Additional responsibilities and duties requested from Executive Management
Requirements:
4+ years of general banking experience with Training experience along with 2+ years of Judgmental lending experience
Candidate with prior experience in training teams across Judgmental lending, preferred
A track record demonstrating a high level of personal initiative and demonstrate leadership
Track record of maintaining Training reports, publishing dashboard, and working on Quality improvement plans
Good understanding of call center operations is a must
Ability to swiftly understand of Client Business and its priorities
Ability to work in a faced paced environment of strong risk and controls
Must maintain the highest standard of attention to detail.
Excellent customer service and good written communication skills.
Strong work ethic and flexibility in a fast-paced environment.
Ability to motivate and build team to achieve required goals
A track record demonstrating a high level of personal initiative and demonstrate leadership
Preference:
Candidate with prior experience in training ,call center operations and knowledge / experience in working on Judgmental lending is preferredJob tags
Salary
