Field Services Technician - Kansas

Location

Kansas City, KS | United States

Job description

This position is responsible for equipment installation and technical support of product lines, and maintaining good customer relations. Position will investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties for customers.

Travel and Schedule

• This position will travel up to 90% of the time.
• Schedule needs to be flexible to accommodate internal and external customers schedules.
• Must be willing to work outside normal business hours, including some weekends as required.
• There may be a schedule requirement that consists of ten (10) consecutive scheduled days of work followed by four (4) scheduled days of rest, and may commence on any day of the week.
• Must be able to travel with little notice as customer demands require.

We are seeking candidates that have the following experience/knowledge:

1. Ohm's Law, mutlimeter usage, AC/DC currents, reading blueprints and circuit diagrams, electrical troubleshooting on complex machinery,
2. Strong mechanical knowledge: interpret drawings, schematics, and manuals to pinpoint issues, diagnosis and trouble-shooting, mechanical repairs, mathematics ability, machine shop experience, preventing malfunctions
3. Work independently in unsupervised settings, coordinate travel details, communicate with team, provide professional and polished customer support
4. Willing to work in a variety of environments, including food processing, medical cleanrooms, meat processing, and butchering facilities
5. Experience working in food and meat processing facilities, with cold environments and messy equipment

Essential Duties and Responsibilities

• Communicate with scheduler on a daily basis, give updates on current job status, and receive additional job assignments. Maintain quality and quantity of work on equipment. Listen attentively and ask questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools.
• Consistently make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Keep service team members and customers informed of arrival times. Travel arrangements will include: hotel, car rental, and flights.
  
• Install and/or repair new or modified equipment according to specifications at customer facilities in a timely manner to ensure full functionality. Upon completion of installation, all technical documentation will be provided to the regional scheduler.
• Provide onsite technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provide a communication link between the customer and employer to help ensure that effective service is provided to the customer.
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. Provide contact information for service team for future service needs and parts needs. Ensure customers are comfortable with operational and safety procedures of their equipment.
• Complete service documentation on what was repaired during the service call and submit related expenses for the trip and time spent on the call. Reports are complete, accurate, and submitted within 24 hours of job completion. Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner.

Education/Experience

• Associate's Degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline; or two years field service, packaging, maintenance or related experience; or equivalent combination of education and experience.
• Electrical, pneumatic, mechanical, and machine shop skills required. Mechanical aptitude needed.
• Must have the ability to respond and adjust to changing or new situations.
• Work well in high stress environments and maintain professionalism in dealing with customers and coworkers.
• Needs to be a self-starter and have the ability to work in unsupervised settings.
• Must be able to troubleshoot basic mechanical, electronic and operational aspects of machines.
• Responsible for machine service and concentrates on problem solving and preventative maintenance.
• Excellent customer service skills.

Math Ability : Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Job tags

Salary