Location
Lake Charles, LA | United States
Job description
“Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry’s signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity!
Fertitta Entertainment through its various subsidiaries and affiliate companies is a national, diversified gaming, restaurant, hospitality, entertainment and retail organization. We own and operate the Golden Nugget Hotels and Casinos located in Las Vegas and Laughlin, Nevada, Atlantic City, New Jersey and Biloxi, Mississippi. We are also one of the largest full-service restaurant operators in the United States with over 420 locations in over 35 states and 15 countries. We operate restaurants primarily under the names of Rainforest Cafe, Saltgrass Steakhouse, Landry’s Seafood House, Chart House, The Oceanaire Seafood Room, Bubba Gump, Morton’s – The Steakhouse, McCormick’s & Schmick’s and Claim Jumper and Mastros, plus our upscale signature group of restaurants which include Vic & Anthony’s, Grotto and more. We are also engaged in the ownership and operation of select hospitality/entertainment businesses, which include hotels, such as the San Luis Resort, Spa and Convention Center in Galveston, Texas, aquarium complexes, the Kemah Boardwalk, a 40-acre amusement, entertainment and retail complex in Kemah, Texas and the Galveston Island Historic Pleasure Pier in Galveston, Texas.”
Essential Duties/Responsibilities:
Under the direction of the restaurant supervisors and managers, the server is responsible for serving guests in accordance with established policy and procedures on an assigned shift. The server is also responsible for guest satisfaction and enjoyment while dining at the restaurant establishment.
• Exhibit all conduct in accordance with Golden Nugget policies and procedures, as well as all Federal and State laws and regulations.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Responsible for knowing all menu items, wine lists and beverage menus, restaurant table assignments, and serving procedures of the restaurant.
• Understand and follow pre-check, guest check, cashiering and ticket procedures.
• Complete set-up, opening and closing duties according to sidework procedures.
• Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity and performance.
• Amicably resolve guest related problems in a fast paced environment. Relay guest concerns, complaints or compliments to the restaurant supervisor or manager as appropriate.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors and fellow employees.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Perform other duties as assigned, including assisting other staff as needed.
Job tags
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