Learning and Development Manager

Location

Gaithersburg, MD | United States

Job description

The Learning and Development Manager is responsible for all aspects of the design, creation, implementation, tracking and delivery of training initiatives for all levels of employees. The effective candidate will draw from extensive experience with an array of training programs and systems, seeking input from various internal and external stakeholders across our business operations, and implement a service-oriented best-in-class approach to learning and development.

The ideal candidate will be in the Washington, DC metro area, but we will consider
candidates who may be fully remote, subject to travel at the company's discretion.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.

• Researching, planning, developing, implementing and managing learning and development materials and curriculum around core competencies, industry knowledge, technical requirements and professional development to ensure employees have the required skills to effectively achieve individual performance requirements, department and/or property objectives, and overall company goals.
• Conducts, delivers and facilitates training programs by making appropriate travel arrangements, preparing and packaging participant and facilitator materials, coordinating the registration and set-up process, and updating and revising training programs as necessary to ensure the curriculum meets the training needs of the company.
• Identifies knowledgeable subject matter experts within the company and develops their training skills in order to further our bench strength of capable training facilitators.
• Works with stakeholders on an ongoing basis to identify and refine the areas needed for talent development. From those discussions, designs and develops training materials to support independent, one-on-one, classroom, web-based and on-the-job training. Also formulates assessments to qualify employees’ gained knowledge which can be evaluated and updated as necessary.
• Partners with HR leadership and other executives in the refinement and development of strategic organizational approach to talent management, succession planning, mentoring and the like.
• Provides input into the development of training programs by researching operating processes and policies or content-related information, authoring participant and facilitator training materials, designing instructions, practice and other learning activities, and developing other support materials, including PowerPoint presentations, audiovisuals, graphics, job aids, and other documents.
• Takes ownership and serves as the primary administrator for the Learning Management System (LMS). Ensures data accuracy in the system (including hires/terms), the LMS synchronization with Payroll employee rosters, and is the point-of-contact for employees to learn how to use the system according to their job level.
• Acts as a performance improvement resource to managers by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations. Solicits feedback and input from key constituents to complete any gap analyses and gain exceptional results. Works with senior leadership to analyze the performance of the workforce so that additional training can be prescribed and developed. Prioritizes, plans for and addresses ad-hoc, property-specific and/or client-specific training requests.
• Manages and proliferates awareness of the training calendar for the company to ensure adequate availability of required and supplemental programs by communicating with managers to ascertain specific needs. Makes every effort to encourage and achieve strong attendance at training events.
• Assists on take-over and transition teams for new management contracts and newly-acquired properties by conducting training for new team members on the Company’s property management policies and procedures, and critical leasing, customer service, maintenance, and property management activities.
• Tracks required and/or scheduled training by using the LMS to run reports. Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.
• Prioritizes and addresses ad-hoc training requests.
• Other tasks, projects, duties, and responsibilities as assigned by management.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: A Bachelor’s degree or equivalent work experience in education/training, instructional design, organizational development, educational psychology, communications, marketing, or related field.

Professional Experience: At least 3-5 years of professional experience in presenting & facilitating corporate training programs and talent development. Prior experience in residential property management or a related field is preferred but not required. Prior Property Management experience and/or direct knowledge and experience with low income housing, tax credit, subsidy, Section 8 and other affordable housing properties are a significant plus. Proven experience with instructional design in a business setting, and in designing programs for employees with diverse cultural, educational and work backgrounds also required, as well as having the ability to collaborate with a broad cross-functional internal staff. Experience designing and implementing various types of leadership development programs a necessity. Adept at various learning methodologies (visual, interactive, kinesthetic, role-play, skill assessment, etc.) and knows when and how to integrate each in order to maximize learning effectiveness. Outstanding verbal, written, multi-tasking and presentation skills an absolute necessity, as is a proven background in creating and modeling change.

Skills: 

• Strong administrative, time-management, prioritization and organizational skills (managing multiple priorities, projects & tasks simultaneously).
• Superior English fluency in verbal, written, editing and verbal presentation skills are an absolute necessity, as is a proven background in creating and modeling effective approaches to change-management.
• Outstanding customer-service orientation and approach to all stakeholders.
• Ability to operate and understand all MS Office Suite functions, company utilized software packages, Outlook, WebEx or other on-line virtual meeting platforms, SurveyMonkey or other on-line survey and feedback platforms. Predictive Index familiarity and/or certified analyst is a plus. Experience with RealPage EasyLMS is a plus.

About Edgewood

Edgewood Management Corporation is a 50+ year old premiere affordable property management company, providing superior real estate and property management for a portfolio of over 17,000 units in many states plus the District of Columbia. Edgewood’s portfolio represents a variety of multifamily products that include high-rise, mid-rise, garden and townhouse style rental units for all varieties of affordable programs as well as market rate/conventional properties. We have an exceptional track record to resolve problems and reposition troubled assets in all areas: operations, administrative, financial, and physical. We are consistently ranked among the Top 100 Largest Managers of Affordable Housing by the National Affordable Housing Management Association (NAHMA), thanks to the outstanding leadership and talent in our company. Mission-driven to “Help Improve People’s Lives”, our reputation for providing high quality services with integrity has earned us the trust of our clients and our employees. We offer a supportive environment where employees are encouraged to develop their skills and talents to their fullest potential and grow their career, and we are looking for positive, motivated, and hardworking individuals to join our team in this important role.

Edgewood prides itself on offering a competitive salary and extensive, market-competitive health and welfare benefits including:

• Medical, Dental & Vision Insurance
• Paid Vacation & Holiday & Personal/ Sick Leave
• Company Paid Life and AD&D Insurance
• Company Paid Short-Term and Long-term Disability Coverage
• Supplemental Life Insurance
• Dependent Supplemental Life Insurance
• Financial Planning
• Retirement Savings Plan with company matching
• Company outings and events

Edgewood Management Corporation is committed to a diverse workforce and is an Equal Opportunity Employer.

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