Communications Specialist

Location

Oklahoma City, OK | United States

Job description

Job Summary

Chloeta is seeking a Communications Specialist for our Catastrophe Command Center to facilitate efficient communication needs by performing a variety of clerical and administrative tasks.

Supervisory Responsibilities: No

Job Classification: Full-Time

Duty Station: Chloeta Headquarters, Oklahoma City, OK

Compensation

·$16 - $23 per hour

· Non-Exempt

· Chloeta reserves the right to offer any candidate above or below the listed compensation amount based on experience or business needs.

Duties/Responsibilities

· Maintain communication with field units during periods of operation and cross-communicate situational developments to center supervisory and management personnel.

· Broadcast National Weather Services (NWS) alerts to affected areas and personnel.

· Upkeep center communication log and track all incoming and outgoing communication efforts.

· Assist in creating documentation and plans that support the Incident Command System (ICS) processes for responses.

· Distribute automated calls as required.

· Use radio systems, and other communication devices to maintain contact with field crews.

· Answer incoming telephone traffic, check and forward voicemails to appropriate personnel.

· Make all travel and lodging arrangements as requested after ensuring they are approved and within budget limits.

· Prepare travel itineraries and distributes travel arrangements and schedules to all appropriate personnel.

· Obtains approval from center management for travel requests and expenses that exceed established limits.

· Manage and track travel expenses, including invoices, receipts, credit card statements, credit card authorizations.

· Record and distribute meeting minutes.

· Provide customer support and service scheduling as required.

· Maintain accountability of assigned equipment.

· This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Required Skills/Abilities

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Ability to handle and process multiple lines of communication from various sources.

· Ability to maintain confidentiality over information, conversations, and other related matters.

· Proficient in Microsoft Office Suite, Adobe Acrobat, Google Workspace, and related software.

· Excellent organizational skills with high attention to detail.

· Basic understanding of clerical procedures and systems such as recordkeeping and filing

· Ability to work independently, self-starter.

Education and Experience

· Required: High School diploma

· Required: One to two years’ experience in relatable communications or customer service field of work.

· Preferred: Previous experience in professional office setting.

· Preferred: Associate degree or higher in communications field.

· Preferred: Background working in call center, dispatch center, or other operations/communications centers.

Physical Requirements

· Prolonged periods of sitting at a desk and working on a computer

· This role routinely uses standard office equipment such as computers, phones, etc.

· Must be able to lift at least 15lbs.

Benefits

Eligible employees receive the following benefits:

· Health, Dental and Vision Insurance

· Health Savings Account (HSA)

· MDLIVE

· Paid Annual Leave/PTO

· Paid Sick Leave

· Paid Holidays

·401(k)

· Voluntary Life Insurance

· Accident Insurance

· Short Term Disability

· Long Term Disability

· Employee Assistance Program (EAP)

Pre-employment Requirements

Due to the nature of Chloeta’s services, this position is contingent upon completing with a satisfactory outcome some or all of the following pre-employment background screenings: government security clearance, federal and state criminal background checks, drug test (urinalysis), Motor Vehicle Record (MVR) review, educational history, employment history, and/or credit check. In accordance with the Fair Credit Reporting Act (FCRA), pre-employment background screenings will require the employee’s written authorization and will occur after acceptance of an offer of employment and prior to commencing work. Additionally, employees are required to complete the federal I-9/E-Verify process.

Drug and Alcohol Testing Policy

Employees may be subject to undergoing additional drug screens and/or alcohol testing at any time during the period of employment, including without prior notice.

Please be advised that this position is considered “safety-sensitive” for purposes of Chloeta’s drug and alcohol testing policy, pursuant to Oklahoma Statutes title 63, section 427.8(K).

EEO Statement

Chloeta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Chloeta

Chloeta is a Native American owned enterprise providing a diverse range of engineering, scientific, and technical solutions to support military, energy, homeland security, emergency preparedness, and critical infrastructure requirements.

Job tags

Salary