Location
Cape Neddick, ME | United States
Job description
General Manager
(Nubb’s/Cove and F&B Pool Service)
Job Overview: Responsible for overseeing Nubb’s, Cove and the outdoor F&B Pool service operations in accordance with the resort standards. Leads, directs, and implements exceptional service to ensure guest satisfaction. Demonstrates Cliff House guiding principles and core values, which serve as guide to respective associates.
What you get to do: Provide restaurant, bar, and F&B pool service to the guests with friendly and professional service to Forbes Luxury Service standards, excellent food and beverage quality, strong price value and consistency of execution in an attractive, well-maintained environment. Providing proper guest service requires an employee staff that is thoroughly trained in service sequence and product knowledge while making every effort to meet and exceed the expectations of each guest.
Benefits:
- Health, Dental, Vision Insurance
- Life and AD&D Insurance
- Long-Term Disability Insurance
- Voluntary Accident and Critical Illness Plans
- Optional Supplemental Life Insurance
- 401k match of 100% for 5%
- Tuition Reimbursement Program
- Referral Bonuses
- Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels
- Paid Time Off – Earn up to 4 Weeks of PTO Within Your First Year
Your day-to-day:
It is the General Manager responsibility to lead service education and continuously offer a “Great Place to Work” through:
- Excellent leadership skills, high energy demeanor, service passion, team player and detail oriented
- Engage with guests to ensure guest satisfaction.
- Ensure accountability of team members throughout shift.
- Ensure responsible alcohol service.
- Oversee all areas of the FOH areas in Nubb’s, Pool and Cove.
- Daily line-ups and regular department meetings.
- New server staff training programs.
- Ongoing development and training in Nubb’s, Cove and Pool operations.
- Daily evaluation and regular assessments of outlets service performance.
- Employee discussion and performance management including timely completion of performance evaluations.
- Provide continuous feedback to the leadership and associates regarding performance. Foster and promote a cooperative working climate, maximizing productivity and associate morale.
- Coordination of timely food and beverage production.
- Work closely with the DOFB on maximizing the performance in the outlets.
- Review all F&B minimums and selling guidelines. Work closely with the DOS&M, CSM and catering to get events to generate more revenue. Support other F&B operations when needed.
- Develop long term and short-term revenue strategy.
- Directly oversee Nubb’s, Cove and F&B Pool front of the house operations including developing and maintaining managerial oversight of all front-of-the house employees, schedule, and train staff
- Produce and track internal sales goals and incentives for FOH staff.
- Organize and participate in weekly Resume meetings.
- The General Manager will partner with Nubb’s Chef to provide "excellent quality and presentation" of all food to the guests. The General Manager will participate in the evaluation of beverage products, front-of-the-house employee performance, and development of products consistent with our market position.
- Further responsibilities include selection and pricing strategy of all liquors and wines, and supervision of their procurement.
- Provide continuous feedback to associates regarding performance. Foster and promote a cooperative working climate, maximizing productivity and associate morale.
- Monitors weekly forecast of revenues, covers and labor costs.
- Review sales from previous day; resolve discrepancies with accounting. Track revenue against budget.
- Maintain complete knowledge of:* All liquor brands, beers, and non-alcoholic selections are available.
- Designated glassware and garnishes for drinks.
- All menu items - Preparation method/time, ingredients, sauces, portion size, garnishes, presentation, and prices.
- Pool service layout - Seat/station numbers, proper set-ups, room capacity, hours of operation, price range and dress code.
- P.O.S. and manual system procedures.
- Scheduled in-house group activities, locations, and times.
- Ensures all team members have completed the mandatory liquor course before serving.
- The General Manager participates in forecasting the financial objectives of the Nubb’s and Cove on a weekly and monthly basis through the labor management system.
- It is the General Manager responsibility to meet the financial targets in the sales area by executing and enhancing the annual monthly plan, reacting quickly to new opportunities, running consistently high operation standards. It is also the General Manager responsibility to meet budget in all areas of cost control with consistent focus on cost of sales and payroll.
- The General Manager is responsible for identifying talent and providing the necessary training as positions open.
- Further responsibilities include filling any open positions with candidates who are qualified and understand the "standards of excellence" required of them. The General Manager in conducting ongoing training programs for new and existing hourly staff.
- Responsibility for the daily cleanliness of all areas of the restaurant, Event and Pre-Event spaces both internally and externally.
- Coordination of kitchen cleanliness with Nubb’s Chef and the Executive Chef. Coordination of service area maintenance with floor management, employees, and any outside services. Ongoing maintenance of the physical asset through capital planning as required in the budget process.
- Manages all subordinate supervisors in the Nubb’s and Cove. Is responsible for the overall direction, coordination, and evaluation of Nubb’s/Cove and F&B Pool employees.
- Carries out supervisory responsibilities in accordance with Cliff House policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues or concerns.
Specific experience we're seeking:
Minimum 3-5 years as a General Manager in a resort environment/independent restaurant or combination of both experience with proven experience with all aspects of restaurant operations, and sales including, bartending, budgeting, forecasting, scheduling, reservations management, expense management, inventory, payroll and labor costing, staffing, marketing and P&L management.
- BA/BS in Hospitality/Restaurant Management, Business or equivalent field recommended.
- Proven systems knowledge and experience with InfoGenesis/Micros POS, Avero and ADP/eTime payroll or combination of these systems required.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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