Senior Case Manager

Location

Utica, NY | United States

Job description

To support the mission of Helio Health, Inc., the Senior Case Manager will provide Case Management and coordination of services to patients/residents participating in, or who have completed other programs while supporting the program staff and Program Director with the day-to-day operations of the program.

In addition to our comprehensive benefits package, Full-Time colleagues, this position is eligible for a  Sign-On incentive up to $1,500!

Pay : $24.03 - $26.70 per hour.

• Maintains a case load and performs primary case work responsibilities to include the following:
  • screening
  • intake
  • orientation
  • assessment, evaluation, and intervention
  • referral
  • treatment planning
  • counseling
  • crisis intervention
  • patient/resident education
  • case management
  • reporting and record keeping
  • consultation with other professionals
  • coordination of care with other community providers
  • discharge planning
• Assists with training of staff, volunteers and students as assigned.
• Performs Quality Assurance activities to include:
• Provides services according to agency policies, procedures, program guidelines and governmental regulations.
• Monitors provision of services when assigned.
• Evaluates programs and identifies strengths/weaknesses.
• Assists in problem resolution and implementation of supervisor approved program modifications.
• Participates in program administrative and clinical committees as assigned.
• Represents agency to the community.
• Other duties as assigned.
• Data Compliance.
• Chart Audits.
• Acts as Supervisor in the absensce of Program Leadership
• Attend comminity meetings as needed. 

Working Relationships

• Takes direction from the Team Leader and/or Program Director and keeps them informed regarding content of workload.
• Consults with team members working with participating patients/residents.
• Ensure adherence to Quality Assurance requirements.
• Works with patients/residents, internal and external community agencies and organizations.
• Coordinates care and services with external case managers and managed care entities (operators) when necessary.
• Works directly with medical and psychiatric providers regarding client needs, appointment scheduling and/or appointment cancelations.
• Works directly with prescribers and pharmacies as it relates to prescriptions required by residents, refills of prescriptions and/or concerns with medications prescribed.
• Works directly with referral sources and discharge sources.

• Qualified Health Professional preferred (Q.H.P).
  • (including but not limited to LMSW, LCSW, LMHC, RN, NP, etc.) or Credential (including but not limited to CASAC, CPP, CPS etc.)
• Bachelor’s degree preferred; Associates required.
• Two-years of experience in the Human Services field.
• An equivalent combination of training and experience may be substituted for the educational and employment requirements.
• Must demonstrate steady progress towards Qualified Health Profession status if not currently Q.H.P.

Our Comprehensive Employee Benefits Package Includes:

• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave - No Waiting Period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short-term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).
  
   

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.

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