Location
Clearwater, FL | United States
Job description
6 IMMEDIATE OPENINGS for Bilingual Customer Service Reps.
Full time position Salary: $18.00 per hour Training 3-4 months (paid) Start date 9-11.23
Training hours will be from 8:30am – 4pm
The company’s call center agents are passionate about providing the highest level of service through knowledge and empathy while positively impacting our customers.
As a call center agent, you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, and other services. In this role you will be the voice of the company. Through helpful interactions, you can make a difference in the lives of thousands of individuals and their loved ones.
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift: 8 hour shift
- Day shift 6am – 2:30pm
- Evening shift 2pm – 10:30 pm
- Night shift 10pm to 6:30am
- Weekend availability
Job Description
- Provide customers with an exceptional service experience.
- Treats customers in a friendly and helpful manner and resolves their issues.
- Answer inbound calls to assist customers with verifying information, open accounts, process customer bills or payments, schedule appointments, and research issues.
- Confer with customers by telephone to provide information about Smart Communications’ world-class products and services.
- Keep records of customer interactions or transactions and record details of inquiries, comments, and actions taken.
- Identify customers’ needs and thoroughly address them.
- Communicate clearly, offer detailed answers while providing concise options or explanations.
- Contact customers to respond to inquiries or advise them of any planned adjustments.
- Qualifications
- Be yourself while inspiring your Smart Communications’ team with your ideas, knowledge, self-starting attitude, and customer insight.
- Be creative, friendly, and solution-oriented with customers and colleagues.
- Understand the need to rise above expectations and go that extra mile for customers.
- Punctuality, performance, and positivity will set you up for success.
- Be resourceful and effective in delivering answers to challenging scenarios.
- Experience in a call center environment is preferred but not mandatory.
- familiar with customer relations management (CRM) systems and functions.
- Ability to learn quickly and retain information.
- High School graduate or GED.
- Have reliable transportation.
- Bilingual English Spanish is mandatory.
- Effective communication skills.
Job tags
Salary
$18 per hour
