Location
Mooresville, NC | United States
Job description
Meineke Car Care Center in Rock Hill is seeking a motivated, performance driven store manager to help lead our team. This is an opportunity for you to come in and manage all aspects of a service center. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service oriented. Automotive background / experience is necessary. We believe in an incentive-based pay structure. Those with high productivity will be compensated accordingly, the sky is the limit! Base salary plus commissions and bonus structure.
$500 Sign On Bonus after 60 days of employment!!!
Terms to be discussed with applicant and are dependent on experience level.
Responsibilities / Duties
Customer Service
- Put the customer first. Go above and beyond to WOW the customer.
- Maintain \YES COMPANY\ atmosphere. Find ways to say yes to customers and ensure they leave satisfied.
- Follow company procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done.
- Follow company procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs.
- Follow company procedures for checking out customers – reviewing any work done, seeking feedback, scheduling follow-ups, etc.
- Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise.
- Verify that inspections are being performed consistently and accurately on all vehicles.
- Spot-check & maintain training on inspection procedures as needed.
- Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily.
- Manage daily customer callback process to ensure calls are being made & appointments are being set.
Scheduling
- Create weekly schedules to keep center staffed appropriately for projected sales volume.
- Adjust schedule as needed to cover absences, meet demand, or improve center profitability.
- Proactively note and plan for holidays, local events, and other things that might impact center sales.
Sales
- Proactively generate appointments to increase sales.
- Proactively reach out to potential Fleet account customers to develop relationships.
- Assist in planning and executing appointments as needed to drive sales and meet center goals.
Phone
- Always follow company phone procedures
- Listen to recorded calls on a regular basis; identify areas for improvement.
Point-of-Sale
- Maintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficiently.
- Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct.
- Verify full documentation on every ticket – inspection sheet, estimates, work orders, final invoice, battery test form, etc.
- Accurately enter pricing and cost of goods into point-of-sale system on every ticket
Hiring
- Keep center fully staffed by hiring technicians and other center staff members as needed.
- Screen candidates thoroughly and ensure that all team members meet center standards.
- Proactively recruit and maintain a pipeline of potential technicians.
- Maintain accurate and complete personnel records at all times.
Center Upkeep
- Proactively work to maintain clean, comfortable, and professional store image at all times
- Assist as needed in any regular store maintenance.
- Handle cores, returns, inventory deliveries and other center upkeep tasks as requested.
- Perform closing duties as needed (close day in point-of-sale system, bank deposits, cash audits, etc.)
Teamwork / Culture
- Be a team player. Help other people meet their goals.
- Train & teach new team members as needed.
- Contribute to a positive, productive team environment.
- Maintain a positive, productive culture among all center team members.
- Encourage teamwork, positivity, and accountability among all team members.
Qualifications / Skills
- Experience in sales & customer service. Ability to think creatively when dealing with customers.
- Experience working with point-of-sale software or complex Windows software.
- Excellent people and phone skills
- Proactive self-starter
- Ability to multi-task
Benefits:
- Day 1 Benefits for Medical, Dental, and Vision Insurance!!!
- Paid Holidays
- Paid vacation and sick time (Increases the longer you are with the company)
- Opportunity for future growth.
Job Type: Full-time
Salary: $40,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.
A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.
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