Des Moines Area Community College
Location
Ankeny, IA | United States
Job description
Position Information
Job Title
Student Accounts Receivable Specialist (Search Extended)
Campus
Ankeny Campus
Job Number
24-C18
Employment Date
As soon as possible
Job Category
Support Staff Positions
Application & Position Contact Information
Human Resources at (515) 964-6479 or [email protected] for information concerning the application process. Wade Grauerholz at 515-965-6029 or [email protected] for information concerning the position or your status once the position has closed.
Posting Detail Information
Salary Information
HIRING RANGE: $22.96-$25.14 per hour based on experience.
Pay Grade: 9
Job Summary
Assist students and agencies in processing payment of tuition, fees and other indebtedness and disseminate related information to them. Implement and maintain efficient and accurate third-party payment system, student refund system and student collections system. Serve as liaison to third party refund delivery and bookstore providers. Perform accounting duties associated with student accounts, refund delivery and bookstore transactions. Provide a high level of knowledgeable customer service.
Essential Functions
Establish authorized contract payment and billing controls for federal and state agencies and/or 3rd parties. Process and safeguard exemption tuition payment authorizations. Monitor and make adjustments to contracts based on Financial Aid and student enrollment activity.
Monitor, coordinate and process student refunds with high attention for detail for inaccuracies and inconsistencies to prevent unearned refunds. Monitor refund reports and make adjustments to refunds based on Financial Aid and student enrollment activity.
Implement and maintain an efficient and accurate collections process by submitting delinquent student accounts to formal collections proceedings. Monitor collection reports and make adjustments to collection receivables based on payments from financial aid, State Offset and other payments.
Receive and process student tuition and deferred tuition payments, deposits in advance, miscellaneous fees and reconcile daily receipts. Assist students in establishing payment plans.
Respond to refund inquiries and problem solve for students, DMACC staff and related users. Act as security officer for the DMACC refund process and system. Approve exception check handling, reverse refunds on student accounts and resolve refund timeouts in a timely manner.
Audit, monitor and ensure proper accounting for bookstore transactions between DMACC and third party provider. Review and analyze monthly invoices for appropriateness, reconcile invoices to students’ accounts and to clearing accounts on Banner, make necessary adjustments and process monthly payments to third party provider.
Analyze and disseminate student account and refund information to students, parents, spouses and agencies/employers in accordance with guidelines established by the Privacy Act.
Perform other duties as assigned.
Required Qualifications
Associates degree in accounting, business or related area and two years of related experience OR four years of experience in accounting, bookkeeping or related field.
Experience in a customer service environment.
Strong communication skills.
Ability to plan, organize and manage time.
Ability to evaluate complex material and situations and to problem solve.
Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds.
Knowledge of current software applications.
Desired Qualifications
Post-secondary education.
Experience and commitment to working with diverse student populations.
Experience with Ellucian Banner.
Physical Requirements
Constant:
Occasional:
Mobility accommodations will be reviewed on a case-by-case basis and determined by the essential functions of this position.
Physical Demand Category
Light
Post offer, Pre-Employment Physical Test
N/A
Work Schedule
Monday-Friday, day hours
Posting Date
01/19/2024
Deadline for Submitting Applications
02/25/2024
Open Until Filled
No
Special Instructions to Applicants
PLEASE NOTE: If you applied to the previous posting your application will continue to be considered and you need not reapply.
DMACC is an Affirmative Action/Equal Employment Opportunity employer and embraces diversity. Women, minorities, individuals with disabilities and veterans are encouraged to apply. Individuals with disabilities desiring a reasonable accommodation in the application process should notify Human Resources at 515-964-6301 or by email [email protected].
THIS VACANCY REQUIRES: 1) A complete DMACC Employment Application (personal information, educational history, employment history, and supplemental questions). Incomplete applications and commenting “See Resume” will not be accepted. The application form will be used to screen applicants for required qualifications.
Quick Link for Postings
Nondiscrimination Statement
Nondiscrimination Statement:
Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment), and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.
Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure (HR3010). Complaint forms may be obtained from the Campus Provost’s office, the Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515-964-6857, [email protected]. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S Ankeny, Blvd, Bldg 1, Ankeny, IA 50023, phone 515-964-6216, [email protected]. Questions or complaints about this policy may be directed to the Director of the Office of Civil Rights, U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, phone 312/730-1576, fax 312-730-1576, TDD 800-877-8339, email [email protected].
Required fields are indicated with an asterisk (*).
(Open Ended Question)
(Open Ended Question)
(Open Ended Question)
Required Documents
Optional Documents
Job tags
Salary
