PUBLIC SERVICE ADMINISTRATOR - 37015

Location

Springfield, IL | United States

Job description

Agency : Department of Revenue 
Closing Date/Time: 03/29/2024 
Salary:  $7660 - $8333/mo ($91,920 - $100,000/yr) 
Job Type: Salaried 
County:  Sangamon 
Number of Vacancies: 1 
Plan/BU: None 

**************** A RESUME IS REQUIRED FOR THIS JOB POSTING ****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

The Audit Program at the Illinois Department of Revenue is seeking to hire a Public Service Administrator. This position serves as the Human Resources and Labor Liaison. The successful candidate needs to be a highly motivated individual, with dedicated work ethic, along with the ability to accept and maintain fast-pace change, and the ability to effectively and efficiently communicate with the staff and Management.

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Function 1

Coordinates Personnel, Labor Relations, and Equal Employment Opportunity functions for assigned areas within the Illinois Department of Revenue (IDOR) Audit Program including direct involvement in layoff plans:

• Conducts studies of a highly sensitive and confidential nature relating to reduction in staffing, changes in staffing due to reorganization, closing of Audit Field Offices, layoff actions, etc.
• Prepares critical vacancy requests for the filling of vacancies, transfers, etc.
• Maintains vacancy records, posting and hiring records.
• Coordinates hiring by working with the Human Resources Office and assigned areas.
• Maintains database logs of employee changes and transactions, work hours, flextime and merit compensation evaluation statistics.
• Serves on interview teams as interviewer or subject matter expert.
• Prepares questions to be utilized during the interview process and hiring criteria forms.
• Upon completion of interviews, prepares proper documentation to be forwarded to the Interview & Selection Office for hiring of individuals confirming that interview policies, procedures and guidelines have been followed.
• Reviews and interprets collective bargaining contract language.
• Meets with and advises management of the best way to handle employee violations, overtime administration, etc.
• Schedules or actively participates in management/labor relations meetings regarding arbitration, supplemental negotiations, discipline, grievance resolution, and problem-solving.
• Works closely with Labor Relations in resolving disciplinary and/or suspension and discharge actions.
• May be required to work or travel outside normal hours of work- Serves as representative at third level grievance hearings.

Essential Function 2

Serves as a staff assistant to the Program Administrator:

• Performs a variety of highly sensitive and confidential project assignments.
• Conducts studies and investigations of programs, procedures and policies to evaluate effectiveness of existing or new programs and operations.
• Compiles and prepares detailed reports of findings including conclusions reached, recommendations to resolve problems evidenced, recommendations for revisions and changes in Audit policies and procedures, etc.
• Researches highly confidential complaints received from taxpayers, the Director's Office, the Governor's Office, etc. relative to problems with audits conducted and works closely with the Program Manager in resolving such complaints.
• Provides advice and assistance to the Program Manager relative to IDOR procedures and rules, etc., to ensure adherence to all rules.
• As assigned by the Program and/or Division Manager, directs the implementation of new and/or revised methods and procedures based on changes.

Essential Function 3

Coordinates and develops the annual operating budget and procurement needs for assigned areas:

• Provides written recommendations relative to headcount and reduction in operating costs.
• Submits information to IDOR’s Budget Office.
• Compiles and formulates the necessary information to develop the bureau budgetary reports.
• Confers and meets with management staff for input on budgetary and procurement needs.
• Monitors program budget and makes recommendations to Program Administrator and Budget Office to ensure proper funding is available for the current and future fiscal years.
• Reviews and approves procurement documents for purchasing of services.
• Reviews and approves contracts and documents.
• Serves as liaison between the Budget Office and Program Administrator on all activities pertaining to the Audit Program's budget.

Essential Function 4

Develops strategic action plans needed to implement the Audit Bureau's objectives and goals for assigned areas:

• Works closely with higher level management and technical staff to ensure these plans are properly executed.
• Reviews potential legislative initiatives from management staff on an annual basis.
• Collects, analyzes, edits, and submits these proposals to the Program Administrator for review.
• Writes and develops supportive documentation to be utilized as testimony before legislative committees.

Essential Function 5

Serves as a Program Manager representative with Program and Division staff as relates to changes in existing programs, new programs and processing procedures for assigned areas:

• Serves as liaison with taxpayers, the public, legislators, and others.
• Responds to, and coordinates responses to, confidential and/or sensitive Director's Office correspondence for the Program Manager ensuring responses are completed in a timely manner and that taxpayer's problems/concerns are addressed.

Essential Function 6

Coordinates responses to Internal Affairs and/or Inspector General reports alleging misconduct by Program employees:

• Confers with Program management staff in preparing responses to allegations.
• Coordinates the analysis of legislative proposals.
• Reviews proposed legislation for Audit Bureau Impact and determine appropriate Program area to forward to.
• Monitors to ensure legislative analysis is completed accurately and submitted in a timely manner.

Essential Function 7

Acts as Program liaison to management staff, legislators, officials from other State Agencies, out-of-state offices, representatives of professional trade organizations, taxpayers, attorneys, Division Managers, and others:

• Through personal and telephone contact, answers inquiries of a specialized nature explaining Audit Program operations, policies, and procedures.

Essential Function 8

Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications 1

Requires knowledge, skill, and mental development equivalent to four years of college, preferably with courses in business or public administration.

Minimum Qualifications 2

Requires prior experience equivalent to three years of progressively responsible administrative experience in a public or business organization.

Preferred Qualifications 1

Three (3) years of experience in Human Resources, i.e., recruiting, hiring, onboarding, training, performance management, administering benefits, compensation, etc.

Preferred Qualifications 2

Three (3) years of experience applying provisions of bargaining unit contracts and participating in grievance discussions.

Preferred Qualifications 3

Two (2) years of experience preparing interview materials or conducting interviews for hiring of staff.

Preferred Qualifications 4

Two (2) years of experience reviewing confidential documents for accuracy and completeness.

Preferred Qualifications 5

Two (2) years of experience representing a program area to convey professional policies and resolve issues.

Preferred Qualifications 6

Two (2) years of experience in generating and analyzing reports for accuracy.

Preferred Qualifications 7

Two (2) years of experience in employee development, including providing employee training.

Preferred Qualifications 8

Two (2) years of experience reviewing, providing recommendations or approving procurement contracts for goods or services.

Preferred Qualifications 9

Two (2) years of experience reviewing, tracking, and making recommendations for operating budgets in a professional capacity.

Preferred Qualifications 10

Bachelor's degree or higher level of education.

Employment Condition 1

Requires the ability to successfully complete a tax compliance and fingerprint-based background check.

Employment Condition 2

Requires ability to travel in the performance of duties, with overnight stays as appropriate.

Employment Condition 3

Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This requires the ability to work evenings and weekends.

Employment Condition 4

Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.

Employment Condition 5

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Monday - Friday; 8am - 4:30pm 
Work Location:  101 W Jefferson St, Springfield, Illinois, 62702 
Agency Contact:  [[recruiterEmail]] 
Posting Group:  Leadership & Management 

Agency statement

The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.

IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.

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